Customer Service

7 days ago

Ottawa, Canada Adfast Canada Inc Full time

Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction.

Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple software, machines and highly automated production lines. True to our pioneering spirit, what sets us apart and reflects our DNA is imagination, ingenuity, boldness, innovation as well as excellence in chemical and mechanical engineering. Today, Adfast is a privately held company with over 160 employees and 11 offices.

**Adfast is currently seeking a Customer Service Agent & Logistic Agent**

**Job descriptions**

Reporting to the VP of Customer Centers, the Customer service & Logistics agent is responsible of managing incoming and outgoing goods and processing customer orders.

**Working Conditions**:
Schedule: Monday to Friday, 40 hours per week.

Status: Permanent

Benefits: Group insurance, RRSP program

**Main tasks and responsibilities**:
Inbounds and outbounds management
- Prepare goods in the warehouse for customer orders
- Receive goods from suppliers
- Receive goods from our manufacturing headquarters
- Replenish shelves and place products in the warehouse and in the front-store (Adstore)

Customer service
- Handle customer requests
- Follow up on customer requests
- Make changes to orders if necessary
- Manage complaints if necessary

Customer orders
- Receive and enter orders in our ERP system
- Verify the accuracy of products, quantities, and prices
- Register and approve orders originating from our B2B e-commerce platform
- Verify transport and delivery modalities
- Contact carriers who deliver the goods
- Complete documentation for carriers
- Confirm customer orders
- Create quotes according to customer needs
- Process the return of goods when necessary
- Receive payments
- Participate in the continuous improvement of customer service practices

**Requirements**:

- Have relevant sales or customer service experience
- Excellent verbal and written communication skills
- Possess or be willing to obtain a valid forklift operator's license
- Proficiency in the Office suite (Excel, Word, etc.)
- Knowledge of SalesForce CRM (asset)
- Ability to work physically for several hours
- BILINGUAL: FRENCH AND ENGLISH (spoken and written)

**Desired skills**:

- Ability to multi-task and prioritize
- Hard working and ambitious
- Demonstrate dynamism, positivism and enthusiasm
- Ability to communicate and exchange information in a professional manner, both verbally and in writing
- Ability to manage stress and to adapt to changes
- Ability to solve problems, analyze and follow-up
- Teamwork and communication skills
- Organized and structured
- Punctual and diligent

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