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Call Centre Agent

2 weeks ago

North York, Canada Express Appliance Repair Full time

Job Summary:
**Responsibilities**:

- Answer incoming calls professionally and provide information about products and services
- Make outbound calls to follow up with customers or leads
- Utilize phone etiquette to ensure a positive customer experience
- Conduct sales over the phone and meet sales targets
- Perform data entry tasks accurately and efficiently
- Analyze customer needs and recommend appropriate products or services
- Communicate effectively with customers to resolve inquiries or complaints

Qualifications:

- Excellent phone etiquette skills
- Strong customer service orientation
- Sales experience is a plus
- Proficiency in English; multilingual abilities are advantageous
- Data entry skills with high accuracy
- Bilingual proficiency, especially in Spanish, is desirable
- Ability to analyze information and make informed decisions
- Effective communication skills

**Job Types**: Full-time, Part-time, Permanent

Pay: $17.00-$25.00 per hour

Expected hours: 30 per week

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Call center: 2 years (preferred)

**Language**:

- Tagalog (required)

Work Location: In person

Application deadline: 2024-08-30