Call Centre Representative

**Call Centre Representative CCR032223**

Department: Warranty Services

Type of Position: Full Time Contract - 9 Months

Location: 7th Floor, 5160 Yonge Street, Toronto, ON

Reporting to: Manager, Customer Service

**About Tarion**

Since 1976, Tarion has provided new home warranty protection to more than 2 million Ontario homes. We serve new home buyers and new homeowners by ensuring that one of their life’s biggest investments is protected. Almost every new home in the province is covered by a new home warranty. This warranty protection is provided by Ontario’s builders and lasts up to seven years. It is backstopped by Tarion. More than 375,000 homes are currently enrolled in the warranty program. Every year about 55,000 new homes are enrolled.

With more than 265 employees, Tarion works hard every day to serve the public interest by, first and foremost, protecting consumers and their new home purchases. We investigate homeowner warranty claims; resolve warranty disputes between homeowners and builders; and provide deposit and delayed closing protection for new home buyers. We also manage the Guarantee Fund, an important financial reserve designed to help shield Ontario consumers from possible catastrophic building events. All of this enhances fairness and confidence in Ontario’s new home building industry.

**About the Role**

**Responsibilities**:

- Provide the first point of contact and “face of Tarion” to customers
- Provide high quality, responsive support and resolution of customer inquiries
- Take ownership of calls and/or contacts to ensure customer satisfaction
- Resolve customer queries, issues, etc. daily or escalate to appropriate personnel
- Receive calls and make outbound calls as required

**Qualifications**:

- Minimum High School Graduate or G.E.D. (or equivalent) with additional post secondary courses
- 1-2 years customer service and/or telephone support experience
- Excellent listening and verbal communication skills
- Must possess a strong customer service and team player orientation
- Exceptional telephone manner
- Strong computer (MS Office) and data entry skills
- Demonstrated ability to balance multiple priorities in a dynamic team environment
- Demonstrated interest in and commitment to continuous learning
- Demonstrated ability to balance multiple priorities
- General knowledge of the Ontario New Home Warranties Plan Act is preferred

**Why Choose Tarion?**

We believe that Tarion’s employees are its most valuable asset. We strive to provide a welcoming work environment.

We offer employees a competitive compensation program, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of
Employee Assistance Program tools and online resources to support well-being.

At Tarion, we believe that a strong commitment to diversity and inclusion allows employees to perform at their very best and underpins a culture in which everyone feels they have an equal opportunity to belong and build a career. Tarion is committed to developing and maintaining work environments and practices that ensure equality of opportunity in recruitment, selection

and promotion, and to removing systemic barriers so that employees have every opportunity to feel included in the workplace.

Department.

**Application Submissions & Deadline**:
**Job Types**: Full-time, Fixed term contract
Contract length: 9 months

**Benefits**:

- Casual dress
- Employee assistance program
- Flexible schedule
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in North York, ON