Call Center Agent

6 days ago

North York, Canada SEIDEN HEALTH MANAGEMENT Full time

Seiden Health is a leader in Canada’s independent medical assessment field. For nearly four decades we have worked with the best assessors and biggest clients to provide the highest quality independent medical evaluations. Our focus on quality has resulted in consistent growth, allowing us to adapt and expand. There’s never been a better time to join or team.

**Responsibilities**:
We make a series of phone calls to our clients' insurance claimants prior to their medical-legal assessments. The call center agent makes outgoing calls to claimants or their legal representative covering the following:

- Confirmation of their appointment details
- Confirmation of language and transportation details
- Perform a COVID-19 symptom pre-screen

The call center agent uses our case management system (SmartSimple) to retrieve their call list and claimant contact information. Once the call has been made, the agent updates the case, and if a claimant says they will not attend or reports COVID symptoms, places a note in the system and contacts the case coordinator.

This is a full time, salaried position.

Seiden Health is an equal opportunity employer. Accommodation will be provided upon request.

**Job Types**: Full-time, Permanent

**Salary**: Up to $33,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- No weekends

COVID-19 considerations:
Employees must be fully vaccinated against COVID-19 prior to start.

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

Work Location: One location

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