Customer Service Representative and Inside Sales

1 week ago


VaudreuilDorion, Canada New Roots Herbal Full time

New Roots Herbal

**Description**:
**Responsibilities**:

- Enter orders into SAP.
- Manage customer files, inquiries, issues, and complaints.
- Handle returns, damages products, and pricing errors.
- Process customer billing, payments and refunds.
- Manage simple accounting transactions with suppliers and outgoing payments, assist the accounting department.
- Verify accounts balances.
- Analyze accounts receivable and perform collection when necessary.
- Maintain excellent relationships with customers and our sales representatives.
- Promote products to clients and inform them about outgoing promotions.
- Assist with various office tasks.

**Required Skills**:

- Organized, detail oriented, and a strong team player.
- Solid interpersonal skills with the ability to communicate effectively across teams.
- Thrives in a fast-paced environment and able to remain calm under pressure.
- Excellent verbal and written communication in English and French (English is essential, as we serve clients across Canada - 90 % of the calls are in English).
- Strong computer skills with MS Office (Excel, Word, Outlook).
- Experience with SAP Business One (an asset).
- Autonomous, multitasking, and able to work without direct supervision.
- Comfortable speaking on the phone with clients, distributors, and healthcare professionals.

**Education**:
Minimum of three (3) years of experience in customer service.

**Schedule**:
Monday to Friday, from 8:00 a.m. to 4:00 p.m. (40 hours / week) *Full-time Temporary position for 14 months (maternity leave replacement with possibility of permanency) On-site position (351, Joseph-Carrier Street, Vaudreuil-Dorion (QC) J7V 5V5

**To apply, please send your resume**:

- By mail:

- Human Resources
- 3405, F.X.Tessier
- Vaudreuil-Dorion (QC) J7V 5V5

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