Technical Sales Support – Inside Sales

Department: Sales

Job Status: Full-Time

Reports To: Manager - Inside Sales

Travel Required: 10%-15%

Work Schedule: Monday to Friday; 37.5 hours per week

Position Summary

Support development of Aerzen's national sales by providing technical support for standard Aerzen products in the Canadian market. Be an internal resource and point of contact for Aerzen internally, for customers, and for representatives.

Key Responsibilities

• Support the sales managers and representatives with review of specifications, equipment selection, pricing, and proposal preparation.
• Present differentiating technologies, products, and support services to existing and new customers.
• Be a resource and point of contact for customers by providing technical knowledge, expertise and documentation regarding Aerzen equipment and systems.
• Support project and account managers with product knowledge to satisfy customer needs.
• Interact professionally with Aerzen sales, project management, engineering, procurement, and customer support personnel regarding specific equipment, customers, and projects.
• Understand and address the customer's technical specifications with internal equipment datasheets, understanding stakeholder concerns as well as equipment, application and project risks.
• Provide the best possible "Customer Value + Aerzen Solution" that is safe, efficient, reliable, and profitable for the client as well as for Aerzen.
• Build long-term customer relationships through management and interpretation of their needs.
• Support the development of sales strategies for new products.
• Provide technical selling support and product applications support.
• Develop process improvement initiatives to better support the Canadian market and the Aerzen team.
• Contribute to a positive work climate by preventing, eliminating, and reporting any form of psychological harassment

Qualifications

Education and Experience:

• Diplôme d'études collegial (DEC) Engineering Technician or Bachelor's Engineering Degree
• Mechanical/Electromechanical/Electrical a plus
• Preferred 2-years experience with quotation and estimation of industrial equipment, preferably in the Municipal sector.
• Specific experience with blower and compressor technologies or in Environmental sector is a plus.
• Valid driver's license class 5.

Language Proficiency:

• Fluent in French and English preferred, both written and spoken.

Technical Skills:

• Prior experience with enterprise-wide software systems and customer relationship management software.
• Proficiency navigating and using internet-based programs.
• Proficiency in MS Office programs (Excel, Word, Outlook, PowerPoint) and document management systems (SharePoint, OneDrive, Google Drive).
• High level of proficiency with Excel programming.
• High level of proficiency with CAD software, AutoCAD.
• Ability to read General Arrangement drawings, Piping and Instrumentation Diagrams

Work Environment

Professional office environment with a supportive and collaborative team culture. The position requires adherence to company safety protocols and collaboration with teams to uphold a safe working environment during on-site engagements. Regular interaction with both internal and external stakeholders.

Health and Safety Responsibilities:

• Maintain awareness of workplace safety procedures and promote safe practices during interactions at client sites.
• Ensure the use of appropriate personal protective equipment (PPE) when visiting customer facilities or hazardous environments.
• Report any observed health and safety risks at customer locations to your immediate supervisor.
• Participate in mandatory safety training programs and adhere to the company's safety policies.

Physical Requirements:

• Regular use of computers and phones for communication

Additional Notes

This job description outlines the core responsibilities and qualifications for the Technical Sales Support – Inside Sales position. However, as our business continues to grow and evolve, there may be adjustments to tasks and responsibilities to meet emerging needs and opportunities. We encourage a collaborative and adaptable mindset to contribute to our shared success. Reasonable accommodations will be considered, to enable qualified individuals with disabilities to perform the job responsibilities.

Job Type: Full-time

Pay: $61,000.00-$75,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• RRSP match
• Vision care

Work Location: In person