Customer Service Representative

2 weeks ago

VaudreuilDorion, Canada iSpice Foods Full time

**Job description**

**Job description**

iSpice Foods is a leading North American based importer, processor and supplier of the best quality peppers and spices from around the world. With its headquarters located in Montreal, iSpice Foods operates multiple facilities in the USA. Growing organically and through acquisitions, iSpice Foods strives for excellence in serving industrial, food service and retail markets.

**Responsibilities**:

- Provide accurate and timely information to customers, addressing their concerns and questions.
- Utilize data entry skills to update customer information and maintain accurate records.
- Demonstrate excellent phone etiquette and communicate professionally.
- Identify opportunities to upsell or cross-sell products or services.
- Analyze customer feedback and make recommendations to improve the customer experience.
- Collaborate with other departments to resolve complex customer issues.
- Work in a fast-paced environment, handling multiple customer interactions simultaneously.
- Meet and exceed customer service metrics and KPIs.

**Requirements**:

- Strong communication and interpersonal skills.
- Ability to work in a team-oriented environment and maintain a positive attitude.
- Proficiency in English, with the ability to speak multiple languages a plus.
- Experience with data entry and customer service.
- Excellent phone etiquette and sales skills.
- Ability to analyze customer feedback and make recommendations for improvement.
- High school diploma or equivalent required.
- Bachelor's degree in a related field preferred.
- Previous experience in customer-facing roles is highly desirable.

**Skills**:

- Data entry
- Phone etiquette
- Upselling
- Communicate
- Customer service
- English
- Sales
- Analyze
- Multilingual

Pay: $55,000.00-$75,000.00 per year

**Experience**:

- Phone etiquette: 4 years (required)
- Data entry: 4 years (required)
- Sales: 4 years (required)

**Language**:

- English (required)

Work Location: In person

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