Account Executive

We’re Hiring
Account Executive
Toronto, ON

Full-time
Hybrid

WHO WE ARE
SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents more than 180,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us

OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM

WHY WORK WITH US?
- Make a difference by supporting and collaborating with a vibrant and creative community
- Enjoy many options for workplace flexibility and work-life balance
- Get involved in the rapidly changing creative space
- Advocate for and empower the creative community
- Together, we’ll help music creators earn more income and make a living

WHAT WE OFFER
- 35-hour workweek schedule (possible flexible work options i.e., 4-day work week (position based)
- Twelve paid sick days annually (including five personal days)
- Virtual My Wellness program, including access to SOCAN fitness facility
- Annual Performance Incentive bonus (dependent on a personal and company performance)
- Defined contribution Pension Plan
- Comprehensive, health and dental benefits program
- Inclusive and collaborative working environment

ABOUT THE ROLE

As Account Executive, you will be responsible for providing superior customer service to high-profile, top-earning songwriters, composers, and music publishers by proactively managing the administration of their catalogues and ensuring the accuracy and timely payment of their performance and reproduction rights royalties.
This position requires you to work closely with the Creative team and Operations Queries Team to maintain this high level of service and the retention of our members.

WHAT YOU’LL DO / KEY RESPONSIBILITIES
- Build rapport, trust and confidence with assigned accounts that includes a combination of Songwriters, AV Composers and Publisher members to ensure satisfaction with SOCAN.
- Offer expertise service to ensure members’ works and cues are registered, forms are completed/submitted, and agreements are entered in SOCAN systems.
- Perform proactive tasks and initiatives to ensure proper management of assigned member account of royalties and catalogue maintenance. This includes but is not limited to unidentified performances, initiating claims, requesting documentation, earnings analysis, and looking at trends.
- Use case management system to properly document and track all member queries and adhere to departmental service level agreements (SLAs).
- Coordinate with various departments within SOCAN for domestic and international queries and adjustments.
- Receive and process advance requests from members.
- Provide information and guidance to high profile members and their managers or representatives throughout SOCAN processes.
- Use knowledge of SOCAN repertoire to review various reports such as, Foreign Suspense and Foreign Returns
- Participate and represent SOCAN at industry events as required.
- Other duties as required

WHAT YOU WILL BRING / QUALIFICATIONS & EXPERIENCE
- Degree or Diploma in Business, or a related field or relevant experience
- Minimum 5 years’ customer service/customer care experience
- Minimum of 2 years’ experience working in the entertainment/music industry
- Experience in Copyright, Publishing or Royalty Administration an asset
- Excellent communication skills in English
- Excellent interpersonal skills with an emphasis on customer service
- Superior telephone manners, including good telephone etiquette, voice quality, diction, and articulation
- Superior listening skills
- Knowledge of the music industry
- Knowledge of local music scene and ecosystem
- Knowledge and expertise in handling publishing agreements and administration, an asset
- Knowledge of SOCAN

ACCESSIBILITY & ACCOMMODATION

EQUAL EMPLOYMENT OPPORTUNITY
SOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

HOW TO APPLY