IT Help Desk

IT Helpdesk

We Offer
- 100% Employer Paid Medical and Dental Benefits
- Employer RRSP Matching Program
- Annual Health/Wellness Spending Accounts
- Professional Growth & Development

What You’ll Do - The Role (Responsibilities)
- Act as a first point of contact for users regarding overall support, policies, and procedures.
- Assign/escalate tickets to the appropriate team member or team.
- Follow up with assigned personnel to ensure timely resolution of problems within SLAs
- Ensure that all support requests are logged in the ticketing system.
- Provide basic support for end-user hardware, software, printing, and network connectivity issues.
- Provide desk-side support whenever this is possible. When this is not possible, provide the same quality of service via remote support.
- Assist with backend tasks as directed and provide overflow and backup support for the Tier 2/Tier 3 as required.
- Immediately alert the IT team to any major outages or widespread system issues.
- Perform new hire/hardware setup and IT orientations
- Ensure that Company assets are maintained responsibly and are disposed of in accordance with provincial law.
- Other tasks and responsibilities as may be required from time to time consistent with the growth and development of the organization and the position.

What You Need (Requirements)
- Excellent customer service skills.
- Excellent written and verbal communication is mandatory for the role. Bilingual (French/English) fluency is an asset.
- Previous experience providing end-user support in a mid-size enterprise setting.
- Excellent time management skills with ability to effectively work with high volumes of tickets.
- University-level degree or equivalent diploma preferred.
- Proven ability to simplify complex issues and communicate in a way which is easy to understand.
- Strong problem identification and problem resolution skills.
- Ability to troubleshoot in a Microsoft environment (Windows 10/Office 365).
- Valid driver’s license in good standing and a reliable personal vehicle required.
- In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

Working Conditions
- Some travel will be required.
- Hybrid work environment
- Manual dexterity required to use desktop computer and peripherals.
- Occasional after-hours support may be required.
- Lifting or moving up to 30lbs may be required.

SOUNDS LIKE YOU?? APPLY NOW

Our growth: As Canada's 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so - if you want to be part of our success story, join our family and grow with us

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED

“Thank you for making this company a very warming and welcoming place to work and do business in.” - Service Manager

Only those selected for an interview will be contacted.
No Agencies please.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Bilingual (French/English) fluency is an asset

**Experience**:

- Ability to troubleshoot Microsoft (Windows 10/Office 365): 2 years (required)
- Providing end-user support in a mid-size enterprise setting: 2 years (required)
- Ability to effectively work with high volumes of tickets: 1 year (required)
- Excellent Customer Service: 2 years (preferred)

Licence/Certification:

- Drivers License in Good Standing (required)