Help Desk Specialist

1 week ago

Mississauga, Ontario, Canada HOYA Group Full time $60,000 - $90,000 per year
Description

Join The Hoya Vision Care Canada Team

For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.

We are currently hiring a Help Desk Specialist to work in our Mississauga, Ontario facility

Pay rate: $55K+

Shifts Available: Monday – Friday 8:30am – 5:00pm

What's in it for you?

  • Health/Dental/Vision Insurance
  • Tuition Reimbursement
  • RRSP Matching
  • PTO and Paid Holidays
  • And more

What you'll do:

  • Ensures smooth operation of existing networks in all locations .
  • Provides helpdesk support to internal users across Canada.
  • Liaise with external suppliers/vendors to ensure that external resources meet the needs of the business.

  • Provides emergency (on-call) support to end users as required.

  • Maintain expert knowledge of Enterprise system (DVI), proving Subject Matter expertise to staff as needed.
  • Responsible for routine reporting 

Qualifications:

  • 2 years of hands-on operational experience with Win 2016 Server and newer, Win 10/Win 11, DOS. 2 years Windows networking and connectivity.
  • 2 years of hands-on experience with Android/iOS devices
  • 2 years of Windows networking and connectivity.
  • 2 years of experience in laser printers setup, troubleshooting and repairs.
  • 2 years of experience in remote support.
  • Post-secondary degree
  • CompTIA A+, Network+ or equivalent

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