OLATS - Help Desk Agent (Casual)

3 weeks ago


Mississauga, Canada Achēv Full time

Job Description

Posted Friday, June 13, 2025 at 4:00 a.m. | Expires Thursday, June 26, 2025 at 3:59 a.m.

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential

SUMMARY: The CLBPA is a comprehensive CLB-based language assessment with in-person and online processes designed for placement of eligible learners into government-funded language training classes. The CLBPA replaces the older tools as the main language assessment used across Canada.
Under the direction of the Project Coordinator, the Help Desk Agent will provide timely support services to assessors and online users on the CLBPA platform. The role requires good listening skills and the ability to troubleshoot and find solutions to problems in a fast-paced environment.

DUTIES & RESPONSIBILITIES

- Provide front line assistance on the CLBPA Help Desk
- Handle day-to-day correspondence with assessors and online users via email
- Respond to email and help desk tickets within 1 business day
- Refer technical inquires to the IT team
- Update and maintain the help desk log
- Follow all procedures and protocols
- Anticipate potential challenges and work with the team to find solutions
- Track tickets submitted via CLBPA platform
- Contribute to statistical reports as requested by the Project Coordinator
- Undertake other duties as assigned by the Project Coordinator or Project Manager

QUALIFICATIONS

- Minimum Grade 12 Education required, post-secondary education preferred
- Minimum two years of experience in a customer service capacity
- Oral and written fluency in English required
- Familiarity with the CLBPA platform and ability to learn new processes on the dashboard
- Understanding of help desk functions and flow
- Customer-service oriented and able to use good judgement
- Demonstrated ability to prioritize work based on incoming requests
- Problem-solving skills and ability to multitask
- Adaptable and able to work independently as well as in a team environment
- Proficiency in MS Office, video conferencing, internet research
- Ability to work a flexible schedule depending on project needs, primarily evenings and Saturdays

We’re looking to welcome people to our diverse, inclusive, and authentic workplace.We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free.So, if you’re excited about this role or another one, please apply on our website www.achev.ca
#J-18808-Ljbffr



  • Mississauga, Canada Achēv Full time

    At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto...

  • Front Desk Agent

    2 weeks ago


    Mississauga, Canada Fairfield Inn & Suites by Marriott Full time

    **JOB SUMMARY** The Front Desk Agent is responsible for providing outstanding welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our hotel...

  • Front Desk Agent

    2 days ago


    Mississauga, Canada Fairfield Inn & Suites Full time

    **JOB SUMMARY** The Front Desk Agent is responsible for providing outstanding welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our hotel...


  • Mississauga, Canada Applied Electronics Full time

    Applied Electronics is a national industry leader in Digital Media Integration Solutions and Service, specializing in professional audio visual and broadcast media technology systems. Our core strength is centered on our ability to provide customers with the highest degree of professionalism and customer satisfaction in all aspects of our business processes....


  • Mississauga, Canada HealthHub Solutions Full time

    Be a part of innovation, success and teamwork! We are currently looking for an IT Help Desk Analyst to join our team! This is an _Onsite_ role. Exciting things are happening at HealthHub! We are striving to make a difference in Canadian healthcare. We understand our customers’ needs and work together, as a team, to remove obstacles and barriers as we...


  • Mississauga, Canada PNC Financial Services Group Full time

    Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute...


  • Mississauga, Canada ReMax Full time

    **EXPERIENCED FULL-TIME FRONT DESK HEAD RECEPTIONIST** Very busy Re/Max office located in Mississauga looking for an experienced, full-time, front desk head receptionist. **Duties & Responsibilities**: - Answer And Direct Phone Calls To Proper Agents - Confirm Appointments - Greet Clients/Walk-Ins And Direct To Agents - Broker Loading - Processing And...


  • Mississauga, Ontario, Canada HOYA Group Full time $60,000 - $90,000 per year

    DescriptionJoin The Hoya Vision Care Canada TeamFor over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.We are currently hiring a Help Desk Specialist to...

  • IT Help Desk

    1 week ago


    Mississauga, Canada Total PowerGen Solutions Full time

    IT Helpdesk We Offer - 100% Employer Paid Medical and Dental Benefits - Employer RRSP Matching Program - Annual Health/Wellness Spending Accounts - Professional Growth & Development What You’ll Do - The Role (Responsibilities) - Act as a first point of contact for users regarding overall support, policies, and procedures. - Assign/escalate tickets to the...


  • Mississauga, Canada Onyx-Fire Protection Services Inc. Full time

    Onyx-Fire Protection Services Inc. is the fastest-growing full-service fire protection company, and we are seeking an adept Helpdesk Technician with a minimum of 2-4 years of hands-on experience supporting customers in complex IT infrastructures.The ideal candidate should possess robust communication and collaboration skills, along with experience in EDR/XDR...