Customer Service/sales

**Do You Have a Passion for Cars?**

We are looking for self-driven (no pun intended) responsible employees who have a demonstrated success record in Automotive after-sales.

Ideally, we are looking for people with **Wheel, Tire, and Automotive accessory knowledge** who are passionate and enthusiastic to help guide our customers through the portal of the automotive world.

This role is based at our **onsite location in Richmond Hill and is a Monday - Friday office role**.

No successful movement springs from a single individual. It takes an entire team united behind something great. Together, we work hard, we laugh hard, and we stay committed to changing the meaning of customer experience.
- Sharing our experiences, knowledge, and opinions helps resolve any customer service obstacles or inquiries that might arise. _

**Responsibilities**:

- Maintaining a punctual track record
- Completing product inquiry case tickets through ticketing system
- Checking fitment on products for inquiries and offering alternative products that meet their needs
- Communication support between Vendor, Administration, and Customer Service Departments.
- Calling suppliers/vendors for status updates on orders/deliveries
- Provide support to the operation team
- Always finding creative solutions to solve complicated situations/cases
- Constantly sharing ideas, feedback, and thoughts to improve overall work efficiency
- Identify and escalate issues appropriately

**Experience**:

- Automotive Accessory Knowledge (_would be very beneficial_)
- Strong written & verbal communication skills in English is required
- Must be computer literate
- Strong attention to detail
- Ability to prioritize tasks and manage time effectively
- Effective communication and interpersonal skills
- Capacity to learn quickly in a constantly changing environment
- Patience, empathy, and a unique ability to manage stress
- Have a high focus on customer satisfaction

**Problem-solving**
- Checking fitment for inquiries on products, and offering alternative products that meet customer needs
- Always finding creative solutions to solve complicated situations/cases

**Key Competencies**:

- Fast Learner - new products and processes are coming online frequently
- Adaptable - comfortable working in a changing environment
- Ability to prioritize and manage time - maintaining a punctual track record

**Equal Opportunity Employer**:
Parts Engine is an equal opportunity employer and employs personnel without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender, sexual orientation, age, marital status, physical and/or mental handicap or financial ability.

While remaining alert and sensitive to the issue of fair and equitable treatment for all, Parts Engine has a special concern with the participation and advancement of members of four designated groups that have traditionally been disadvantaged in employment: women, visible minorities, aboriginal peoples and persons with disabilities.

**Highlights of the Role**
- $18.00 - $25.00 per hour
- Full-time, Permanent
- Sales Department
- Richmond Hill (On-Site) - _reliably commute or relocate_
- 10 days’ vacation
- Bonus Pay and overtime
- Benefits - extended health care, on-site parking, store discounts

**OPERATION HOURS**:

- Monday to Friday: 9:00 am EST - 6:00 pm EST
- Rotational Weekend shift (2-days per month)

**Job Types**: Full-time, Permanent

Pay: $18.00-$25.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Richmond Hill, ON L4S 0J5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- [Mandatory] What is your favorite car/truck and why is it your favorite?

**Education**:

- Secondary School (required)

**Experience**:

- Call center: 2 years (required)
- wheel & tire fitment: 2 years (required)
- Customer service: 3 years (required)
- Automotive Sales: 3 years (required)

**Language**:

- English (required)
- French (preferred)
- Mandarin (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person