Customer Service Representative

1 week ago

Richmond Hill, Canada Auction Mongers Full time

Responsibilities:

- Provide exceptional customer service by assisting customers with inquiries, concerns, and product information.
- Handle customer complaints and resolve issues in a professional and timely manner.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Utilize phone etiquette skills to answer incoming calls and respond to customer inquiries.
- Maintain a clean and organized work area.
- Collaborate with team members to achieve sales goals and provide support as needed.

**Requirements**:

- Previous experience in customer service or a related field is preferred.
- Strong communication skills, both verbal and written.
- Excellent phone etiquette and the ability to handle difficult customers with professionalism.
- Proficient in time management to prioritize tasks effectively.
- Knowledge of point-of-sale (POS) systems and cash handling procedures.
- Ability to upsell products and services to enhance the customer experience.
- Experience in retail sales is a plus.
- Multilingual skills are a bonus.

**Salary**: $18.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking

Day range:

- Monday to Friday

Shift:

- 8 hour shift
- Day shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- French (preferred)

Ability to Commute:

- Richmond Hill, ON L4B 1C6 (required)

Work Location: In person

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