Customer Service and Sales Representative

6 days ago

Richmond Hill, Canada Arkiras Inc Full time

We are currently seeking a motivated and customer-focused individual to join our dynamic team. If you are passionate about helping others and have a knack for sales, we would love to hear from you

As a Customer Service and Sales Representative, you will play a crucial role in interfacing with our customers and driving sales results. This position involves managing customer inquiries, resolving issues, and providing product recommendations to enhance customer satisfaction and boost sales.

**Responsibilities**:

- Have the passion to work in the pet industry.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
- Recommend products or services to customers by analyzing customer needs and reviewing product specifications.
- Keep records of customer interactions, transactions, comments, and complaints.
- Promote and boost sales to meet sales targets.
- Provide feedback on the efficiency of the customer service process.
- Stay current on company promotions, policies, and products to provide accurate information to customers.

**Qualifications**:

- At least 1-2 years of proven customer support experience or experience as a client service representative.
- Strong phone and online contact handling skills and active listening abilities.
- Excellent communication and presentation skills.
- Known well about social media (Facebook, Instagram, Twitter, TikTok, etc).
- Well organized with superior time management skills; extremely high attention to detail.
- Excellent computer skills (Microsoft Office Suite).
- Ability to multitask, prioritize, and manage time effectively.
- Sales experience is an asset.

**Job Types**: Full-time, Permanent

Pay: $17.00-$21.00 per hour

Expected hours: 35 per week

Supplemental pay types:

- Commission pay
- Overtime pay

Ability to commute/relocate:

- Richmond Hill, ON L4B 1L2: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

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