Service Writer

1 week ago

Calgary, Canada Calgary Peterbilt Full time

We are currently looking to fill the role of Service Advisor for our Calgary location. This is a challenging career requiring experience in customer service, systems, and administration. Our industry is changing and developing quickly so this individual should be willing to develop their technical skills and embrace new systems and technology with optimism.

**Summary**:
Reporting to the Service Manager, the Service Advisor is responsible for ensuring the administrative and procedural requirements for the Service Department are met on a daily basis.
- **What we offer**:_
- A chance to work with a high quality product that you can be proud of
- Competitive compensation packages including: Benefits (medical/dental), RRSP program, and company matched pension plan
- On-line training and offsite training opportunities
- Clean, large full service facility with a friendly and safe work environment
- Staff appreciation lunches, company social fund

**Duties and Responsibilities**:
The Service Advisor will perform some or all of the following duties:

- Provide daily workflow reporting and actionable items to the Service Team.
- Ensure customers are kept up to date with their job repair status at appropriate intervals.
- Providing an exceptional level of customer service in line with the standards of Peterbilt Southern Alberta.
- Maintaining job, customer data and notes in line with operating procedures to ensure departmental efficiency.
- Responsible for entering and closing repair orders.
- Adhere to, perform and action all Continuous Improvement, Health & Safety and as prescribed by the Service Manager.
- Other duties as required.
- **What we are looking for**:_
- 2 years’ experience in a service writer position or HD technician
- ADP/CDK experience or equivalent
- Must be willing to participate in Continuous Improvement and learning
- Experience in a clerical or administrative position
- Experience with office programs, word, excel, pdf documents
- Must be proficient in both spoken and written English
- Must be punctual, meticulous and reliable
- Courteous in manner to public and employees
- Ability to work Monday to Friday, 10:30 AM to 7:00 PM. The first month hours will be Monday to Friday, 7:30 AM to 4:00 PM for training.

**We appreciate everyone who applies, however due to the volume of applicants, we can only contact those who match the criteria and we intend to interview.**

Pay: $41,600.00-$54,080.00 per year

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift

Application question(s):

- Do you understand the permanent shift is Monday to Friday from 10:30AM to 7:00PM?

Work Location: In person

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