Managing Director, Operations

Job descriptionHireArt is partnering with The Louise Phillips Forbes Team to hire a Managing Director, Operations, a senior leader who will run the day-to-day business so the founder and sales team can focus on sales and originating relationships and driving revenue.This is a high-impact leadership role for a seasoned real estate professional who thrives on building teams, running complex operations, and translating sales activity into consistent, scalable performance.In this role, you will serve as the operational leader of the business, owning execution across team management, sales operations, financial performance, and implementation of processes. You will work in close partnership with Louise Phillips Forbes, acting as her operational counterpart and ensuring the business runs with discipline, clarity, and momentum.The ideal candidate enjoys leading people, driving accountability, and building systems that scale a top-producing residential real estate team.What You'll OwnBusiness & Team Operations:Lead the day-to-day operations of the business, team, and staff.Directly manage and develop team members, including recruiting, onboarding, training, performance management, and motivation.Ensure the team has the tools, clarity, and resources needed to perform at a high level.Foster a culture of accountability, professionalism, and continuous improvement.Sales Operations & Pipeline Management:Own the sales pipeline end-to-end, maintaining visibility into every opportunity and its lifecycle.Track deadlines, follow-ups, and next actions to ensure consistent execution.Design and implement processes to grow and convert pipeline (referrals, open houses, inbound leads, repeat clients).Ensure listing, contract, and closing processes are documented, efficient, and error-free.Financial Management & Performance Tracking:Own KPIs, forecasting, budgeting, and performance reporting.Monitor revenue, expenses, and productivity against team and individual goals.Prepare regular reports and insights for the founder to support decision-making.Partner with Louise to set annual goals and manage toward them.Process, Systems & Compliance:Own operational process design across listings, transactions, and closings.Ensure contracts, documentation, and compliance requirements are met consistently.Oversee CRM, contact management, and marketing workflows to ensure data integrity and follow-through.Collaborate closely with marketing, sales, and administrative support to maintain operational excellence.Strategic Partnership:Act as a thought partner to Louise on strategy, execution, and team development.Translate vision and goals into actionable plans and priorities.Provide continuous feedback on performance, risks, and opportunities.Requirements3-5+ years of residential real estate experience, ideally in a high-producing team environment5+ years of operations or business management experience, with direct people leadershipNew York State Real Estate License (required for obtaining performance bonus)Strong technical fluency, including:Excel/Google SheetsCRM systemsMarketing and workflow automation toolsComfort using modern AI tools to improve productivityKey Attributes:Trusted leader: High integrity, sound judgment, and consistency in executionOperationally sharp: Detail-oriented while able to see the big pictureMetrics-driven: Uses data to guide decisions and drive accountabilityExcellent communicator: Clear, direct, and effective with all stakeholdersCalm under pressure: Handles fast-moving environments with professionalism and composureSelf-directed: Takes ownership, anticipates needs, and drives outcomes without hand-holdingBenefits:Competitive base salary + performance bonus tied to business growthEmployer-subsidized healthcare401(k)Pre-tax commuter benefitsPTO including:6 paid holidays, 15 days paid vacation, 7 days paid sick leaveShort- and long-term disability and life insuranceCommitment: This is an ongoing contract position staffed via HireArt. It will be available to candidates local to the New York, NY area.HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.