Information Technology

2 weeks ago

Ottawa, Canada DNSnetworks Corporation Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 37.5 hours per week
- Education:

- Expérience:
**Education**:

- College/CEGEP
**Work setting**:

- Help desk
- Legal firm
- Information technology (IT) infrastructure
**Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
- Evaluate and install computer hardware, networking software and operating system software
**Computer and technology knowledge**:

- Android
- Information Technology Infrastructure Library (ITIL)
- Jira
- iOS
- Linux
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Enterprise Applications Integration (EAI)
- File management software
- Security software
- Word processing software
- Mail server software
- Project management software
- Database software
- Mac OS
- Quick Books
- MS Active Directory
- MS Office
- MS Windows
- SharePoint
- TCP/IP
- Wireless networks
- Firewall
**Security and safety**:

- Criminal record check
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Sitting
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
**Screening questions**:

- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
**Experience**:

- 3 years to less than 5 years
**Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits
**Financial benefits**:

- Group insurance benefits
**Other benefits**:

- Free parking available
- On-site amenities
- On-site recreation and activities
- Team building opportunities
- Parking available
- Wellness program

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