Information Technology

4 days ago


Ottawa, Canada baby enRoute Full time

Education: College/CEGEP
- Experience: 5 years or more
- or equivalent experience
- ** Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- ** Computer and technology knowledge**:

- Information Technology Infrastructure Library (ITIL)
- JavaOS
- Security software
- Project management software
- Website creation and management software
- Web service design
- Database software
- Software development
- C++
- Oracle
- ** Area of specialization**:

- E-commerce
- ** Security and safety**:

- Criminal record check
- ** Transportation/travel information**:

- Willing to travel
- ** Personal suitability**:

- Initiative
- Organized
- Work Term: Permanent
- Work Language: English
- Hours: 37.5 hours per week



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