Information Technology Analyst

**Priority will be given to the following designated employment equity groups**: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.
- The _Employment Equity Act_, which is under review, uses the terminology Aboriginal peoples and visible minorities.

**City**: Within a National Research Council Office across Canada

**Organizational Unit**: Knowledge, Information and Technology Services

**Classification**: CS-2

**Tenure**: Term

**Duration**:2 year

**Language Requirements**: English

**Work Arrangements**: Due to the nature of the work and operational requirements, this position is eligible for a hybrid work arrangement (combination of working onsite and telework). Employees in this position who telework will be required to travel to the identified work site at least three times per week at their own expense.

**Discover the possible**:
GREAT MINDS. ONE GOAL. CANADA'S PROSPERITY.

Anything is possible at the National Research Council (NRC). As Canada’s leading research and technology organization, our world-renowned research pushes the boundaries of science and engineering to make the impossible, possible. Every day we explore new ideas through innovative research and help companies discover possibilities that impact Canada’s future and the world.

At the NRC, you’ll also discover new possibilities. Our supportive workplace fosters a culture of creativity, welcoming fresh perspectives and innovation at all levels. We value teamwork. You’ll collaborate across multiple fields and with the brightest minds to find creative solutions. Most importantly, you’ll discover what’s possible within you as you grow, make valuable contributions and progress in your professional journey. From ground-breaking discoveries to a life-changing career, discover your possible at the NRC.

**The Role**:
The incumbents will work as members of the Standards and Desktop Infrastructure team within the Knowledge, Information, and Technology Services Branch (KITS), providing clients with IT support services for distributed computers and networks within the various Research Centres/Branches/IRAP of NRC.

**Operations Support areas are**:

- Privilege Management
- Remote Access & Support
- End User Device Security & Data Protection
- Enterprise Print Services

You might be the person we are looking for to fill this position to support operations of our end user device Enterprise Security Solutions for Linux, Mac, and Windows systems.

He/she will assist in the operations of NRC's end user device Enterprise Security Solutions. Collaborating as a part of a team you will be tasked to provide support to all the services within the team.

**Screening Criteria**:
**Education**:
Successful completion of a College diploma in Computer Science or related field. Bachelor degree in Computer Science from a recognized University considered **an asset.**

For information on certificates and diplomas issued abroad, please see Degree equivalency

**Experience**:

- Experience providing desktop and technical support to users both locally and remotely (including problem analysis and resolution) in a Windows based environment including support of MS Office products, TCP/IP etc.
- Experience using an Endpoint Security Solution to protect end user devices.
- Significant* experience in supporting Microsoft Windows 10+ desktop operating systems, including imaging software and with Significant experience with Linux and Basic experience with Mac Os. Significant* experience installing, configuring and maintaining the desktop hardware, software and peripherals.Experience for some locations considered **as assets**:

- Experience supporting Servers/VM.
- Experience supporting cloud based infrastructure
- Significant is defined as more than 2 years of experience.

**Condition of Employment**:
Secret (II)

A Secret clearance must be obtained within 12 months of employment.

**Language Requirements**:
English

Information on language requirements and self-assessment tests

**Assessment Criteria**:
**Technical Competencies**:

- Ability to communicate both orally and in writing based on the language requirements of the position.
- Ability to use reasoning and problem solving skills for troubleshooting of IT devices.
- Solid knowledge of Microsoft desktop operating systems (Windows 10 and 11), Solid knowledge of Linux and Basic knowledge of MAC operating systems.
- Ability to research, analyse and communicate sound advice and expertise pertaining to complex IT issues to clients of varying technical knowledge, other team members, and management.
- Knowledge of an Endpoint Security Solution such as Trellix ENS, Microsoft Defender for Endpoint, BeyondTrust Privilege Management.
- Knowledge of ITIL core processes such as Incident management, Service Request fulfilment, Knowledge management and asset management.
- Ability to organize and prioritize tasks.
- Basic knowledge of TCP/IP suite of protocols