Information Technology Technician

Are you ready for a new challenge and looking for a company who will invest in and appreciate your talents?

Founded in 2008, DigiVie specializes in computers, IP voice communication, and Microsoft-based IT solutions. Supporting clients in National Capital Region. With both remote and on-site services, DigiVie's IT Guardians work with cutting edge technology to keep our clients safe, happy and productive.

We are looking for computer savvy individuals who are willing to learn various technologies and work their way up within the company.

The right person will have a passion for helping businesses succeed, along with a desire to be more than just an employee. With all of the modern tools of the best IT solution providers, as well as full suite of products and services. This role is an opportunity to take your career to the next level and skill up to a senior role and compensation.

**This is what you will be responsible for**:
Learn and understand the incumbent suite of tools and technologies used by DigiVie and our clients.
Support existing clientele and their IT infrastructure
Perform technical assessments and document systems for new and existing clients
Track and resolve support requests through effective decision making and problem solving skills
Manage projects, such as building and deploying physical and virtual servers and IP telephony systems
Perform proactive preventative maintenance tasks on computers, servers, network infrastructure, etc
Provide proactive and strategic customer communication
Continually educate yourself through our career program on technology and IT security

What we require from you?

1+ years’ technical experience in the support of information technology solutions
Present yourself in a professional, competent manner, be highly organized, and possess strong communication and interpersonal skills (both written and verbal)
Rudimentary knowledge of Microsoft desktop operating systems and Office suites / 365
Rudimentary understanding of networking technology and theory
Rudimentary understanding of and experience with domain name registration and DNS management
Ability to positively contribute to a dynamic and exciting team environment
A valid Class G driver's license and vehicle for travel throughout the National Capital Region
A police records check
Full COVID-19 vaccination

**Experience in the following are considered a strong asset**:
Microsoft server operating systems from 2012R2 and higher, Exchange, SQL, SharePoint, Active Directory, Group Policy, remote desktop services, virtualization, etc
Virtualization deployments (Hyper-V / VMWare)
Installation and support of data backup systems, AV platforms, etc

Familiarity with, or possession of the following are highly desirable:
A two-year associate’s degree in a computer related field, Network+ certification, or commensurate experience.
MCSA certification or higher
RMM and PSA tools (ConnectWise)
SonicWALL Firewalls
Dell PowerEdge Servers and iDRAC configurations
SIP-based telephony systems
WHM/cPanel and LAMP-based VPS services
Microsoft Exchange and SQL Server
Microsoft PowerShell
VMware vSphere
Citrix XenApp and CPSM

Compensation will be entry level with increases based on goals being met. Most importantly, you will have fun working with a successful and dynamic IT service company in Ottawa.

If this is you, contact us and apply

**Job Types**: Full-time, Permanent

**Salary**: From $37,000.00 per year ($3000.00 added at the end of probation)

**Benefits**:
Dental care
Extended health care
On-site parking
Paid time off
Vision care

**Schedule**:
Monday to Friday

Class G Licence and Vehicle (required)