Director, Information Technology

**The Royal Ottawa Health Care Group**
**Employment Opportunity**
**ROM24-391E**
**Notice of non-union position vacant**
**Position: Director**
**Regular Full-Time (1.0 FTE) Days**
**Program: Information Technology**
**Location: The Royal Ottawa Mental Health Centre**
**Number of Vacancies: 1**

**Overview**:
The Director Information Technology provides strategic consultation and planning services on a wide range of Information Technology and Network Management topics to all levels of leadership within the Royal Ottawa Health Care Group. This position guides and directs all activities associated with the delivery of services by the Information Technology team, Switchboard, as well as outside technology vendors. The position oversees the implementation of service standards, metrics and human resource management; fostering positive employee, and partner relations specific to these services; including development and adherence to our cyber security standards.

The position oversees all activities related to the development, implementation, maintenance of, and adherence to the ROHCG’s IT policies and procedures covering the privacy, confidentiality and security of personal health information (including health information). This position works with Senior Management and staff of the ROHCG, the Royal Ottawa Health Care Foundation, Mental Health Cluster and the University of Ottawa Institute for Mental Health Research to ensure implementation of technology, compliance with current and upcoming federal and provincial laws and corporate information privacy practices.

**Duties and Responsibilities**:
**Accountability #1: IT Roadmap**
- Develops,implements and maintain a five year technology plan to support the hospital’s five year strategic plan.
- Builds departmental capacity to ensure the delivery of IT services that meet corporate objectives and operational needs
- Assesses and manages the availability and appropriateness of both human and technical resources, including staffing and organizational structure, to align with service delivery requirements.
- Facilitates staff development planning, product lifecycle management, and departmental organizational redesign.
- Develops and implements technology solutions that support patient care, education, and research initiatives within an academic health science center.

**Accountability #2: Director of Technology Operations**
- Oversees and directs major technology projects across all sites of The Royal, ensuring alignment with organizational goals.
- Leads the development and integration of departmental goals and objectives with those of Program Management and the overall mission of ROHCG.
- Ensures compliance with corporate administrative and operational policies, maintaining high standards of governance.
- Manages expenditures to adhere to budgetary constraints while maximizing resource allocation.
- Develop and manage annual operating and capital budgets for information technology, including long-term fiscal planning.

**Accountability #3: Team Leadership & Management**
- Leads and directs the daily operations of the Network team, ensuring optimal performance and timely support.
- Oversees day-to-day operations of the department, providing leadership, guidance, and support to staff, including direct management of client services, and network teams.
- Oversees the Client Services team to deliver exceptional service and effectively address user needs and concerns.
- Collaborates with the Application Manager to support the daily operations of the Application team, fostering a culture of innovation and excellence

**Accountability #4: Policy Development & Compliance Oversight**
- Directs, reviews, and authorizes the content of related IT policies to ensure alignment with organizational goals and industry standards.
- Implements monitoring capabilities to assess and verify compliance with established policies, ensuring continuous improvement and accountability.
- Collaborates with stakeholders to ensure that IT policies are effectively communicated and understood across the organization.
- Conducts regular reviews of policies to identify opportunities for updates and enhancements based on evolving best practices and regulatory requirements.

**Accountability #5: Vendor Management & Service Optimization**
- Oversees and directs services provided by the department and external vendors to enhance performance and efficiency.
- Manages the daily activities of onsite vendors and contractors, ensuring compliance with organizational standards and performance expectations.
- Directs and monitors IT corporate services delivered through outsourced vendors, ensuring alignment with organizational goals.
- Contributes to the development of specifications and actively participates in the evaluation of outsourced service and equipment requests.
- Establishes and maintains strong relationships with key vendors to ensure effective collaboration and communication.

**Accountability #6: Cy