Manager On Duty

6 days ago

Whistler, Canada Crystal Lodge Full time

**Join Our Team at The Crystal Lodge - Manager on Duty (MOD) Opportunity**

Are you an experienced Front Desk or Reservations Agent looking to take the next step in your hospitality career? The Crystal Lodge is seeking a Manager on Duty (MOD) to join our dynamic Front Desk team
- Limited shared staff housing is available

**About the Role**:
As MOD, you’ll be the first point of contact in the absence of senior management, making key decisions to ensure smooth hotel operations. Working closely with a team of MODs, you’ll uphold Crystal Lodge’s high standards while leading by example and delivering outstanding guest experiences.

**Key Responsibilities**:

- Oversee daily front desk operations, including guest check-ins, check-outs, concierge services, luggage assistance, and valet.
- Support and supervise the Front Office team in the absence of the Front Office Manager.
- Handle guest inquiries and resolve complaints efficiently, ensuring top-tier customer satisfaction.
- Train new team members on hotel policies and procedures to ensure seamless service.
- Respond to and document incidents appropriately, ensuring safety and compliance.
- Maximize revenue through walk-in bookings and upselling opportunities.
- Assist with guest billing queries and liaise with the Night Audit team to maintain smooth operations.
- Provide seasonal support for bell/valet services, as well as bike and ski storage.

**What We’re Looking For**:
**Experience**: At least 3 years in customer service, including 1+ year in a supervisory role within Front Desk or Reservations.
**Technical Skills**: Proficiency in RDP, LodgeNet, Protobase, and MS Office is preferred.
**Leadership**: Ability to motivate, inspire, and lead by example.
**Problem-Solving**: Quick thinking and confident decision-making skills.
**Flexibility**: Availability to cover Night Audit shifts occasionally as part of the team rotation.
**Other Assets**: Experience with Front Office budgets, disciplinary procedures, cash handling, hospitality/tourism diploma, and a second language are all beneficial.

**Requirements**: A valid BC driver’s license is essential.

**Perks & Benefits**:
✨ Staff discounts at Beacon Pub & Eatery and Table Nineteen at Nicklaus North
✨ Extended health benefits
✨ Annual complimentary hotel stays
✨ Spirit pass program & summer bonus
✨ Monthly birthday & anniversary celebrations
✨ Golf discounts at GolfBC courses
✨ Length-of-service awards & celebrations
✨ Development and training opportunities
✨ Year-round staff events

If you’re passionate about hospitality, thrive in a leadership role, and are ready for the next step in your career, **we’d love to hear from you

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