Manager On Duty

5 days ago

Whistler, Canada Summit Lodge Boutique Hotel Full time

Responsible for the supervision of Front Desk duties. The Manager on duty works closely with all department heads to ensure an exceptional guest experience from check in to check out. They are the point of contact for any guest complaint or emergency.

**Job Requirements**:

- Lead the front desk team, ensuring friendly and efficient guest service during all interactions
- Handle guest complaints, winning the hearts of guests, not arguments
- Help solve problems and answer any questions guests may have
- Communicate with housekeeping and maintenance
- Follow-up on pending issues
- Make the best personal recommendations for activities and restaurants
- Answer the phone, directing calls and taking reservations
- Process guest arrivals and departures, including all necessary payments
- Enter Wholesale bookings and confirm contracts with the sales team
- Coordinate room assignments and pre-arrival packages
- Works collaboratively and effectively with other departments to reach a common goal
- Ensuring that standards, values, policies and procedures of Summit Lodge are being followed by the Front Desk team

**Qualifications**:

- 2+ years of previous experience as a front desk agent or a related role preferred
- Proficient computer skills, including Microsoft Office and Property Management Software
- Solid customer service skills
- Passion to work in a team environment
- Able to resolve disagreement and conflict
- Excellent communication both written and verbal
- Able to work mornings, nights, weekends, and statutory holidays

**Benefits**:

- Commission opportunities across a variety of bookings to supplement your wage
- Work with likeminded people who share your love of mountain lifestyle
- Varied shift patterns to help maximize your free time
- Friends and family hotel discount
- Extended health benefits
- Travel allowance for employees outside of Whistler
- Health and wellness benefit (can be used for ski pass, gym membership, sports equipment, etc.) or Spirit Pass through the Whistler Chamber (ski pass)
- RRSP matching after 6 months of employment
- Subsidized staff accommodation for 1 year

**Job Types**: Full-time, Permanent

Pay: From $23.19 per hour

Additional pay:

- Commission pay
- Overtime pay

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed

Application question(s):

- Are you legally authorized to work in Canada? (ie. Work Permit/Visa, Permanent Resident or Citizen of Canada)
- Are you located in Whistler?

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

Expected start date: 2025-03-01

  • Manager On Duty

    1 day ago

    Whistler, Canada Crystal Lodge Full time

    The Crystal Lodge are looking for a Manager on Duty to join their Front Desk team! This is a great opportunity for experienced Front Desk/ Reservations Agents to make the next step in their career! Some of the duties you will be expected to complete as MOD include, but are not limited to: - Checking guests in/ out of the hotel whilst also providing...

  • Manager On Duty

    5 days ago

    Whistler, Canada Crystal Lodge Full time

    **Join Our Team at The Crystal Lodge - Manager on Duty (MOD) Opportunity!** Are you an experienced Front Desk or Reservations Agent looking to take the next step in your hospitality career? The Crystal Lodge is seeking a Manager on Duty (MOD) to join our dynamic Front Desk team! - Limited shared staff housing is available! **About the Role**: As MOD,...

  • Manager on Duty

    3 days ago

    Whistler, British Columbia, Canada Summit Lodge Boutique Hotel Full time $48,000 - $96,000 per year

    Job Description:Responsible for the supervision of Front Desk duties. The Manager on duty works closely with all department heads to ensure an exceptional guest experience from check in to check out. They are the point of contact for any guest complaint or emergency.Job Requirements:Lead the front desk team, ensuring friendly and efficient guest service...

  • Night Duty Manager

    5 days ago

    Whistler, Canada Vacasa Full time

    **Why Vacasa** We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that...

  • Manager On Duty

    1 week ago

    Whistler, Canada Crystal Lodge Full time

    **WHAT IT’S ALL ABOUT** LOCAL, FUN & FRIENDLY, PROGRESSIVE, RESPECT, TEAM PLAY Are you a people person? Are looking for a place to grow your career in hospitality? We are a group of **FUN & FRIENDLY** people looking for some fresh faces to add to our Crystal Lodge family! HOUSING options. **WHAT YOU’LL GET TO DO** - Provide guests with a seamless...

  • Assistant Manager

    7 days ago

    Whistler, Canada Tandoori Grill On Hill Full time

    **Overview** **Responsibilities** - Develop and implement operational strategies to enhance productivity and efficiency across all departments. - Monitor daily operations and ensure compliance with company policies and industry regulations. - Lead, mentor, and manage a team of employees, fostering a culture of collaboration and accountability. - Analyze...

  • Operations Manager

    1 week ago

    Whistler, Canada Whistler Platinum Full time

    **About Whistler Platinum** Founded in 2000, **Whistler Platinum** is Whistler’s premier property management and luxury accommodation company. We specialize in providing homeowners with unparalleled care and oversight, and guests with memorable vacation experiences through curated stays and personalized concierge services. Our mission is simple**:make...

  • Operations Manager

    1 week ago

    Whistler, Canada Whistler Platinum Full time

    **Operations Manager** **Full-Time | Year-Round | Whistler, BC** **About Whistler Platinum** Founded in 2000, **Whistler Platinum** is Whistler’s premier property management and luxury accommodation company. We specialize in providing homeowners with unparalleled care and oversight, and guests with memorable vacation experiences through curated stays...

  • Restaurant Manager

    5 days ago

    Whistler, Canada Il Caminetto Full time

    **Position**:Restaurant Manager, Il Caminetto **Reports to**: Restaurant Director, Il Caminetto A storied address in the heart of Whistler’s Village, Il Caminetto features an understated, nature-inspired interior design that speaks to the beauty of the spectacular landscape and plays to the authenticity of the location. The regionally focused menu melds...

  • Reservations Manager

    2 weeks ago

    Whistler, Canada Araxi Restaurant & Oyster Bar Full time

    **Position**: Reservations Manager **Reports to**: Restaurant Director, Araxi The culinary cornerstone in the heart of Whistler Village, Araxi enjoys a long held international reputation for excellence in food, wine and hospitality. As an early pioneer of farm to table dining, Executive Chef James Walt’s seasonally focused menus celebrate the excellence...