Regional Manager

**_*Must speak Urdu, Arabic, or Somali*_**
- *this is not a remote position*_
- At Nisa Homes, we create the opportunity of “home” for domestic violence survivors across Canada. We envision a flourishing Muslim community in which help is available, shelter is attainable and healing is possible._

**Job title**

Regional Manager

**Reports to**

Program Director

**Location**

Edmonton Nisa Homes

**Job Status**

Full Time

The Regional Manager is responsible for program management and development within a specific region. Duties include planning and implementing external regional outreach and fundraising activities, internal program management and ensuring cohesive operations on-site with the city team. The Regional Manager will lead efforts to ensure visibility with donors and community partners.

**KEY RESPONSIBILITIES**:
***REGIONAL DEVELOPMENT**

**OUTREACH & EVENTS**
- Create and plan community outreach strategy alongside other regional managers
- Organize and facilitate events to engage the local community members and stakeholders
- Maintain current knowledge of issues and resources related to abuse and violence to educate and create awareness about our service offerings
- Facilitate community networking, round tables, and workshops to ensure regional presence of Nisa Homes brand in collaboration with the Marketing department
- Collaborate and communicate with other programs and external partners of the organization, and maintain a database of local resources and services
- Set and meet organizational KPIs for monthly events, collaboration and meetings with partners
- Facilitate and participate in community networking and committees

**COMMUNITY & VOLUNTEER ENGAGEMENT**
- Develop and maintain positive relationships with key community partners to initiate advocacy, education, referral, collaboration, and funding opportunities
- Recruit, train, engage and retain volunteers for events, seminars, fundraising or regional activities

**FUNDRAISING & DONOR ENGAGEMENT**
- Develop and nurture business relationships with external organizations (NGOs and governmental agencies) including PR and fundraising activities, explore grant-giving/seeking and collaboration opportunities, execute referrals
- Arrange for meetings with donors and other funding stakeholders to engage and gain donor support

***OPERATIONS MANAGEMENT**

**PROGRAMMING**
- Build and maintain a positive work culture amongst all team members that are reflective of Nisa Homes's vision, mission, and company values
- Plan and schedule in-house activities and programming to support the needs of the clients including life skills, art therapy, budgeting workshops, etc.
- Supervise, manage, and train volunteers/placement students and assign them to the responsibility of staff
- Coordinate and attend weekly team meetings with all house staff to ensure coordinated responses for the home
- Oversee team schedules for all in-house staff, volunteer, and placement students
- Conduct regular meetings with team leads to ensure collaboration between in-house activities and the overall program strategy

**ADMINISTRATION & REPORTING**
- Aid in resolving on-site employee conflicts or issues
- Contribute to providing performance-related feedback on city staff to management
- Conduct regular formal reviews for support staff and volunteers
- Report on in-house metrics monthly
- Submit monthly financial reporting forms

**COMPETENCIES**
- Strong organization and multi-tasking skills
- Communication Skills - oral and written
- Resource Management
- Problem Solving
- Networking
- Research Skills

**QUALIFICATIONS AND EXPERIENCES**
- Previous experience (one year or more) working in a shelter and/or housing environment
- Keen attention to detail.
- Resourceful and flexible
- Basic working knowledge of Microsoft Office Suite
- Knowledge of social services policies and practices, criminal and family justice systems
- Clear Criminal and Vulnerable Sector Police Clearance
- Understand and respect the importance of confidentiality
- Nisa Homes is an equal opportunity employer and is committed to complying with both the Ontario Human Rights Code and the AODA._