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Service Dispatcher
2 weeks ago
**Service Dispatcher**
**Crosstown Chrysler Dodge Jeep Ram**
**Edmonton, Alberta**
**Crosstown Chrysler Dodge Jeep Ram** is looking for a
**Service Dispatcher**. The Service Dispatcher plans, organizes, leads, and controls the flow of automotive work through the service department in a professional, timely manner.
**What We Offer**
- Competitive Wages
- Full-Time
- Health and Dental benefits
**Your Key Responsibilities**
- Implements and maintains an effective dispatch system
- Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
- Prioritizes and controls all comebacks to ensure proper and prompt attention
- Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
- Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer
- Maintains an organized and up-to-date repair log
- Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly
- Ensures that technicians follow warranty material disposition procedures
- Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department
- Maintains a clean work area
**Requirements**:
- Valid Driver’s License
- High school diploma or general education degree (GED); minimum three months related experience and/or training; or equivalent combination of education and experience
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Ability to thrive in a fast paced environment
- Basic mechanical and computer skills
- Ability to communicate effectively with technicians and service advisors
- Reliable and punctual
