Dispatcher

15 hours ago


Edmonton, Canada Greater Edmonton Taxi Service Full time

You are customer service oriented, well mannered, professional and detail oriented for the _**Dispatcher **_role. If you have excellent computer skills, enjoy working with people then we want to hear from you_

You are responsible to coordinate the activities of **taxi/limo/shuttle drivers**, maintain communication with divers and customers, and ensure all the necessary details are communicated to both parties in a timely and effective manner.

**Key Responsibilities**:

- Answer all lines and assist customers, drivers and other divisions.
- Schedule assignments & coordinate activities of multiple drivers and equipment.
- Monitor drivers check in’s/check out’s during shifts.
- Accurately records and documents information from customers and/or drivers.
- Process payments received (handling cash, Point of Sale machines).
- Sorting and filing of documents, entering information into various systems.
- Perform any other general duties as assigned.

**Required Skills**:

- Previous Transportation dispatching is an asset.
- Call Centre experience is a huge asset.
- Ability to read instructions, follow written policies and procedures and take direction.
- Excellent customer service and communication skills.
- Ability to maintain concentration and mental alertness in a variety of situations.
- Ability to work in a fast paced environment while maintaining great attention to details.
- Knowledge of street and road systems in Edmonton and surrounding areas

**WE ARE A 24/7 365 DAY A YEAR OPERATION. CANDIDATES MUST BE FLEXIBLE IN TERMS OF AVAILABILITY (DAYS, EVENINGS, WEEKENDS).**

“We are proud to be the go-to transportation partner in the communities we serve. Our commitment to safety allows us to provide reliable transportation for everyone, and anything, no matter the time. We strive to create innovative solutions for our customers and amazing opportunities for our drivers and operators to help them reach their goals. Our goal is to be the leading brand for transportation, offering an unparalleled customer experience”

Greater Edmonton Taxi Service / Cliff's Towing & Transport / J&P Auto / Prestige Limousine

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

COVID-19 considerations:
**Experience**:

- call centre: 2 years (preferred)
- taxi dispatching: 1 year (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person


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