Technical Inside Sales

2 weeks ago

Burlington, Canada Abba Parts & Service Full time

**Full job description**

**Position Summary**

**Primary Responsibilities**:

- Quickly learn and continue to develop detailed knowledge of our products and the brands, sizes & models of pumps for which ABBA makes replacement parts and pumps.
- Provide technical support / customer service to: inside and outside sales, Customers including: Direct end users, sales reps and distributors
- Review, interpret and qualify inquiries from the customers while seeking additional information as required.
- Generating accurate cost estimations for quotations and proposals to support profitability goals.
- Prepare detailed and accurate product quotations to meet the goals of sales and requirements of the customer, review and follow-up with customers for the purpose of winning orders.
- Preform regular follow up of quotes and orders to gather pertinent information of customer feedback regarding competition, delivery, pricing, etc. and reviews with the sales manager on a regular basis.
- Review orders by carefully reviewing all details of the order and quotation to ensure all required information has been received and clarified, review technical product specifications and information against our engineering and historical resources in the form of both digital and hard copy records.
- Process orders through accurately entering data, specify required parts and machining variations, review and correctly select required drawings and accurately create/modify B.O.M’s for assemblies as per the orders requirements.
- Work along side Engineering on custom engineered proposals and projects from concept to completion.
- Investigate warranty claims and trouble shoot technical problems with customers.

**Qualifications / Requirements**:

- Post secondary education in the field of: Mechanical, Industrial, or Manufacturing Engineering, or similar with relevant experience. (Diploma or Degree in mechanical engineering Technician, Technology or bachelors)
- Prior experience with pumps and an understanding of rotating equipment is highly valued
- Exposure or experience with technical products and technical sales
- Ability to read and interpret 2D CAD machining drawings, pump assembly drawings, technical specifications and technical product manuals.
- Prior experience with quote preparation, estimating and order processing entry.
- Proven experience working with customers and managing customer expectations.
- Excellent communication skills in English, both verbal and written and strong telephone presentation skills
- Strong mechanical aptitude
- High level of attention to detail.
- Above average ability to perform basic math including experience with calculations of margin
- Excellent research skills, problem solving, and analytical skills are required. Strong lateral thinking skills and deductive reasoning skills.
- Ability to multitask, work on multiple projects at the same time, time management skills, self starter and self motivated
- Experience using precision measuring tools (verniers)
- Experience with SAGE ERP or other similar ERP software
- Proficiency with Office Suite (Outlook, Word, Excel) Preference to those with superior Excel skills

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Inside sales: 1 year (preferred)
- Technical: 1 year (preferred)

Work Location: In person

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