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Office Medical Assistant Manager

2 weeks ago

Ottawa, Canada My Medical Centers Full time

**Medical Office Manager Assistant - Job Description**

**Location**: Ottawa, ON**Employment Type**: [Full-time/Part-time]
**Salary**: [ based on experience]

**Job Summary**

My Medical Centers is seeking a **highly organized and experienced Medical Office Manager Assistant** to oversee the daily operations of our healthcare facility in **Ottawa**. This role is critical in ensuring the smooth running of the clinic by managing **administrative functions, staff coordination, financial operations, and compliance** with healthcare regulations.

**Key Responsibilities**

**1. Clinic Operations & Administration**
- Oversee the **daily operations** of the medical office to ensure efficiency and high-quality patient care.
- Implement and enforce **clinic policies, procedures, and best practices**.
- Manage **Electronic Medical Records (EMR) systems** (e.g., OSCAR Pro, CHR, Accuro, Juno).
- Ensure compliance with **PHIPA (Personal Health Information Protection Act) and Ontario healthcare regulations**.
- Monitor and maintain **clinic supplies, equipment, and IT systems**.

**2. Staff Supervision & Team Leadership**
- Recruit, train, and supervise **Medical Office Assistants (MOAs), receptionists, and administrative staff**.
- Schedule and coordinate staff shifts to ensure adequate coverage.
- Conduct **performance evaluations** and provide feedback to support staff growth.
- Address and resolve **staff or patient concerns** efficiently.

**3. Financial & Billing Management**
- Oversee **OHIP billing and private insurance claims** processing.
- Monitor and manage **clinic budgets, expenses, and payroll**.
- Handle invoicing, accounts payable/receivable, and financial reporting.
- Identify cost-saving opportunities while maintaining clinic efficiency.

**4. Patient Experience & Customer Service**
- Ensure a **welcoming and professional** environment for patients and visitors.
- Handle patient concerns and escalate issues to physicians if needed.
- Oversee patient scheduling to **maximize clinic efficiency and reduce wait times**.
- Implement and monitor **patient feedback systems** for continuous improvement.

**Qualifications & Skills**

**Education & Experience**:

- Diploma or degree in **Healthcare Administration, Business Management, or a related field**.
- **2+ years of experience** managing a medical office or healthcare facility.

**Technical Skills**:

- Proficiency in **Electronic Medical Records (EMR) systems** (e.g., OSCAR Pro, CHR, Accuro, Juno).
- Strong knowledge of **OHIP billing, insurance processing, and financial management**.
- Familiarity with **Ontario healthcare laws, PHIPA, and workplace safety standards**.

**Soft Skills**:

- Strong **leadership and team management** abilities.
- Excellent **problem-solving and decision-making** skills.
- Effective **communication and interpersonal** skills.
- Ability to multitask and work in a **fast-paced healthcare environment**.

**Why Join Us?**

✨ **Work in a modern and patient-focused clinic**.
✨AI Powered Clinic
✨ **Opportunities for professional growth and leadership development**.

**How to Apply**:
**Job Types**: Full-time, Part-time, Permanent, Fixed term contract, Casual

Pay: $16.74-$24.52 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person