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Small Groups Coordinator/reservations Agent

2 weeks ago

Tofino, Canada The Wickaninnish Inn Full time

Join our Front Office Team as a Small Groups Coordinator/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.

The Small Groups Coordinator/Reservations Agent position is a combination position to provide additional coverage of 1-800 calls and reservation administrative tasks in addition to booking, coordination and implementation of small group bookings taken through the Front Office/Reservations. Small Groups are considered more than 3 rooms, up to 14 people. Hours of work, as well as work days will vary.

Objectives:

- Take and process reservation calls
- Ongoing checks for accuracy and guest confirmations.
- Clerical duties such as maintenance of reservation files and day to day operational paperwork are required
- Reservation Agent will be responsible of the management of small groups and ensuring all departments are briefed and aware of the details regarding their stay
- This position will also be expected to assist on the Guest Reception desk in a limited capacity as a Guest Service Representative whenever necessary
- Some duties of this position may change due to COVID-19 operating regulations/standards
- Job Requirements/Qualifications:

- Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectations for all Wickaninnish employees
- Minimum 2 years’ experience in the Service industry or 1 year of experience in a high-end luxury facility is necessary
- Previous Reservations or Guest Services experience
- Superior communication skills
- Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
- Working knowledge of Maestro, Microsoft Word and Excel and File Maker Pro are assets
- Attention to detail and “sweat the small stuff” attitude
- A professionally groomed appearance
- A positive and pro-active approach
- A mutual understanding of your employment duration will be determined during your interview
- Ability to maintain all COVID-19 operating regulations/standards
- Salary/Wage: $20 per hour
- Job Application Process: