Program Manager, Patient Support

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

This position is a lead role in managing Customers/Accounts/Client/Vendors and internal stakeholders to ensure projects/programs assigned are conducted professionally, on schedule, and on budget in accordance to established

specifications. In addition, this position supports business development and strategic solutions of the Company for new and/or existing business. This role involves the management of various assignments at different stages throughout the management of the program.

**Responsibilities**:
Duties and responsibilities generally include but are not limited to:

- Liaise with key client contacts to ensure that specifications and business requirements for the project are clearly
- established; share information with internal project teams and across CAN business units; and continue the
- liaison activities during the project to ensure that the client is satisfied with the course the project is taking.
- Ensure high level of customer responsiveness with proactivity in addressing and solving issues.
- Participate in strategic customer meetings and ensure understanding of customer’s short
- and long-term strategy.
- Ensure that business requirements, schedules and budgets are established and agreed to prior to commencing
- the project.
- Ensure that projects/ programs are monitored for achievement of the key performance indicators as well as
- continuous improvement through monitoring of the KPIs/SLAs and AR.
- Provide direction to team members regarding the nature of his/her assignment and provide on-going monitoring of activities and progress.
- Develop customer management objectives and represent customer needs internally in collaboration with
- Operations, business Development, and Management.
- Responsible for meeting internal P&L targets including adjacent revenue in pharmacy and distribution business.
- Develop customer management solutions in response to deficiencies in client service and/or operating processes.
- Explain the on-going status of programs and services through the preparation of monthly financial management reports (i.e., monthly revenue recognition, customer billing, etc.)
- Lead/assist in the management of customer contracts/SOWs.
- Participate in quarterly customer and other business review meetings in a lead/supporting role.
- Identify business development or expanded service opportunities within existing client base, and work with the Business Development staff to develop proposals; participate in presentations, sales and marketing efforts, trade
- Shows and other networking activities as required.
- Prepare and maintain the project master binders and ensure that program documentation is up to date.
- Ensure all training both corporate and program/project specific are up to date and complying with QMS requirements.
- Participate in implementation and support of programs quality systems.
- Participate in research and consulting activities as required.

**Competencies**:

- Minimum of 5 to 7 years of experience in program/project management
- Minimum of 5 years working in the pharmaceutical industry in either a clinical capacity or an account leadership role is an asset
- Proven leadership and interpersonal skills; ability to motivate, influence and coach others.
- Excellent oral presentation and interpersonal skills
- Impeccable written and spoken English skills
- Bilingual skills an asset
- Ability to communicate clearly with clients with good listening and questioning skills
- Ability to approach issues from a number of perspectives, summarizing data to draw a conclusion, excellent
- analytical
- Flexibility to travel across North America (approx. 20% travel)
- Experience in data management/reporting tools is an asset

Career Level - Manager - M2

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse em