Patient Support Manager

Patient Support Manager - Digital Patient Engagement

Category: Commercial Marketing

Location:Mississauga, Ontario, CA

Patient Support

Mississauga, Canada

Are you passionate about creating patient support programs that truly make a difference? Do you thrive at the intersection of digital innovation and patient experience design? If so, we invite you to join our Cardiometabolic Marketing - Patient Support team in Canada as a Patient Support Manager - Digital Patient Engagement, where you'll elevate the patient journey by enhancing digital touchpoints, optimizing online enrolment experiences, and delivering engaging tools and platforms that empower patients through their treatment. You'll also leverage data-driven insights to continuously improve digital engagement and ensure every interaction adds value for patients.

The position

As a Patient Support Manager - Digital Patient Engagement at Novo Nordisk, you will:

• Lead the design and optimization of digital patient engagement across PSP platforms, including patient journey mapping, online enrolment, and digital content and tools, to deliver a seamless, patient-centered experience.
• Oversee patient intake processes to ensure clear communication and proper documentation of consent, supporting a transparent and patient-centered onboarding experience.
• Ensure alignment between front-end digital tools and back-end systems by partnering with vendors to enable accurate data capture and smooth information flow across platforms.
• Establish and monitor website analytics and engagement metrics to measure impact and refine digital engagement initiatives.
• Drive cross-functional collaboration with Marketing, Legal, and Compliance to deliver patient-centric digital solutions that meet regulatory standards, while promoting innovation and supporting smooth adoption of new approaches.
• Manage vendor partnerships and contracts for digital platforms to deliver high-quality services aligned with program standards.
• Maintain compliance with Health Canada regulations, PAAB/IMC standards, and internal policies for patient-facing digital content and tools, ensuring quality and adherence to SOPs.

Qualifications

• Bachelor's degree in marketing, Business, Health Sciences, or related field.
• 5+ years of experience in patient support programs, digital marketing, or healthcare technology.
• Proven track record in designing, implementing, and optimizing patient- or consumer-facing digital platforms.
• Strong understanding of UX/CX principles and digital engagement best practices.
• Experience with website analytics and using data to improve engagement initiatives
• Excellent project management and vendor management skills; comfortable working with technology partners to ensure platform functionality and compliance.
• Familiarity with Canadian pharmaceutical regulatory and compliance frameworks (e.g., Health Canada, PAAB, IMC).

About the department

You'll join the Cardiometabolic Marketing - Patient Support team, committed to transforming patient support in Canada. Our mission is to remove barriers and create seamless, patient-centered experiences that improve health outcomes. Every initiative you lead will have a direct and meaningful impact on patients' lives.

We're on a journey to strengthen our digital capabilities and advance innovative solutions that simplify access, enhance engagement, and leverage data and technology to deliver exceptional support. Collaboration is at the heart of what we do – you'll work closely with cross-functional partners in a dynamic, fast-paced environment where ideas are valued and progress is encouraged. Join us in making a tangible difference for patients across Canada.

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results.

More information

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To complete your application, click on "Apply now", attach your CV and follow the instructions.

Deadline:

Please apply before December 10th, 2025.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

We're not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.