Patient Support Manager

About Our Company:At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, daring thinking, and innovation – ultimately providing employees with the opportunity to work across teams, functions and even the globe.Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to build a strong culture of collaboration and partnership by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely crafted with collaboration in mind, providing space where teams can come together to strategize, brainstorm, and connect on key projects.Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca is an excellent place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking ambitious actions to address some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention.About the RoleAt AstraZeneca, patients are at the heart of everything we do. We are seeking aPatient Services Managerto support the growth of ourPatient Centre of Excellence (PCoE)and help deliver best-in-class patient support programs across Canada. Reporting to the Senior Manager, Patient Support Strategy, this role willleadthedesign, implementation, and ongoing optimization of patient services. While initially aligned to our Biopharma portfolio, thisprogram-agnostic rolemay expand to supportadditionaltherapeutic areas over time.This is an individual contributor role with significant visibility, requiring strong cross-functional collaboration, vendor leadership, and a passion for improving patient access and experience.WhatYou’llDoLead patient support programsto ensure seamless, high-quality experiences for patients, healthcare providers, and partners.Collaborate cross-functionallywith Market Access, Medical, Compliance, Legal, Pharmacovigilance, Finance, and Brand/Commercial teams to translate insights and market dynamics into effective patient services.Manage external vendorsby setting clear expectations and performance measures (SLAs, targets, SOWs), driving innovation, efficiency, and issue resolution.Contribute toPCoEstrategy and program design, including patient and HCP journey mapping, barrier identification, and solution development to improve access, engagement, and adherence.Scanthe external environment, staying current on Canadian reimbursement policy, payer dynamics, and industry best practices, and convert insights into actionable recommendations.Gather and apply insights compliantlythrough approved engagement methods such as advisory boards to continuously improve patient support offerings.Manage program budgetsin partnership with Finance, including forecasting, procurement, reconciliations, and contract compliance.Measure andoptimizeperformanceby defining critical metrics, developing dashboards, leading post-launch hyper-care, and driving continuous improvement.Ensure governance and complianceby adhering to SOPs, escalation pathways, and risk management processes.Support reimbursement navigation, includinganticipatingand resolving access barriers across public and private payers and supporting appeals whererequired.WhatWe’reLooking For5–7 years of experiencein patient support programswithin the pharmaceutical industryorexperience working with third-partyPSPvendors.Proven success launching and operationalizing patient services in a regulated environment.Post-secondary education in health sciences, business, ora relatedfield (or equivalent experience).Strong understanding ofCanadian public and private reimbursement pathways, including navigation and appeals processes.Demonstrated experience inprogram, project, and vendor management, including budget ownership and contract/SOW oversight.Strong analytical skills with the ability to translate data and insights into practical actions.Excellent communication and interpersonal skills, with experience working inhighly matrixed organizations. Ability toinfluence without authorityand align diverse partners toward shared goals.Bilingualism (English/French) is considered an asset.WhoWe Are:Date Posted08-Jan-2026Closing Date22-Jan-2026