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Patient Support Manager
3 weeks ago
**About Our Company**:
At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, daring thinking, and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe.
Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to build a strong culture of collaboration and partnership by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely crafted with collaboration in mind, providing space where teams can come together to strategize, brainstorm, and connect on key projects.
Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca is an excellent place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking ambitious actions to address some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention.
**About the Role**
At AstraZeneca, patients are at the heart of everything we do. We are seeking a Patient Services Manager to support the growth of our Patient Centre of Excellence (PCoE) and help deliver best-in-class patient support programs across Canada.
Reporting to the Senior Manager, Patient Support Strategy, this role will lead the design, implementation, and ongoing optimization of patient services. While initially aligned to our Biopharma portfolio, this program-agnostic role may expand to support additional therapeutic areas over time.
This is an individual contributor role with significant visibility, requiring strong cross-functional collaboration, vendor leadership, and a passion for improving patient access and experience.
**What**You’ll**Do**
- **Lead patient support programs** to ensure seamless, high-quality experiences for patients, healthcare providers, and partners.
- **Collaborate cross-functionally** with Market Access, Medical, Compliance, Legal, Pharmacovigilance, Finance, and Brand/Commercial teams to translate insights and market dynamics into effective patient services.
- **Manage external vendors** by setting clear expectations and performance measures (SLAs, targets, SOWs), driving innovation, efficiency, and issue resolution.
- **Contribute to**PCoE**strategy and program design**, including patient and HCP journey mapping, barrier identification, and solution development to improve access, engagement, and adherence.
- **Scan**the external environment**, staying current on Canadian reimbursement policy, payer dynamics, and industry best practices, and convert insights into actionable recommendations.
- **Manage program budgets** in partnership with Finance, including forecasting, procurement, reconciliations, and contract compliance.
- **Measure and**optimize**performance** by defining critical metrics, developing dashboards, leading post-launch hyper-care, and driving continuous improvement.
- **Ensure governance and compliance** by adhering to SOPs, escalation pathways, and risk management processes.
- **Support reimbursement navigation**, including anticipating and resolving access barriers across public and private payers and supporting appeals where required.
**What**We’re**Looking For**
- 5-7 years of experience in patient support programs within the pharmaceutical industry or experience working with third-party PSP vendors.
- Proven success launching and operationalizing patient services in a regulated environment.
- Post-secondary education in health sciences, business, or a related field (or equivalent experience).
- Strong understanding of Canadian public and private reimbursement pathways, including navigation and appeals processes.
- Demonstrated experience in program, project, and vendor management, including budget ownership and contract/SOW oversight.
- Strong analytical skills with the ability to translate data and insights into practical actions.
- Excellent communication and interpersonal skills, with experience working in highly matrixed organizations.
- Ability to influence without authority and align diverse partners toward shared goals.
- Bilingualism (English/French) is considered an asset.
- In addition, our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role). Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program, 4 weeks’ paid vacation, and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program._
**Who**We Are**:
- Great People want to Work with us Find out why:_
- GTAA Top Employer Award for 10 years
- Top 100 Employers Award
- Canada’s Most Admired Corporate Culture
- Learn more about
