Patient Support Manager

Patient Support

Mississauga, Canada

Are you passionate about building the technology backbone that powers exceptional patient support? Do you thrive at the intersection of CRM strategy, data-driven insights, and operational excellence? If so, we invite you to join our Cardiometabolic Marketing - Patient Support team in Canada as a Patient Support Manager - Technology & Insights, where you'll lead initiatives to optimize and enhance our CRM ecosystem, introduce advanced automation and AI capabilities, and transform data into actionable insights that elevate patient care. This role will play a critical part in advancing our technology platforms to meet evolving business needs.

The position
As a Patient Support Manager - Technology and Insights at Novo Nordisk, you will:

• Lead the strategy and optimization of the CRM ecosystem to ensure accurate data capture, efficient workflows, and scalability for PSP operations.
• Drive enhancements across PSP technology platforms, including automation, analytics, and system integrations, to support evolving business needs and improve operational effectiveness.
• Advance automation and AI capabilities within PSP technology platforms to improve operational efficiency and enable scalable analysis for continuous improvement.
• Oversee data governance and reporting frameworks to ensure accuracy, compliance, and actionable insights for decision-making and program optimization.
• Translate data into meaningful insights to inform program performance, adherence, and operational KPIs, and recommend improvements based on findings.
• Collaborate with vendors and internal teams (IT, Commercial Operations, Legal, Compliance) to deliver scalable, compliant technology solutions.
• Lead planning and readiness activities to advance CRM capabilities and ensure platforms meet evolving business needs.
• Ensure alignment with privacy regulations (PIPEDA) and internal compliance standards.

Qualifications

• Bachelor's degree in Business, Information Technology, Data Analytics, or related field; certifications in CRM or data analytics are an asset.
• 5+ years of experience in CRM strategy and optimization, healthcare technology, or PSP operations, with proven ability to design efficient workflows and ensure data integrity.
• Demonstrated success in managing technology platform enhancements, integrations, and vendor relationships to deliver scalable solutions.
• Strong proficiency in data analytics and reporting, with ability to translate insights into actionable improvements.
• Familiarity with automation and AI applications for operational efficiency and understanding of data privacy and compliance requirements (e.g., PIPEDA) in healthcare.
• Excellent project management and collaboration skills to lead cross-functional initiatives in a regulated environment.

About The Department
You'll join the Cardiometabolic Marketing - Patient Support team, committed to transforming patient support in Canada. Our mission is to remove barriers and create seamless, patient-centered experiences that improve health outcomes. Every initiative you lead will have a direct and meaningful impact on patients' lives.

We're on a journey to strengthen our digital capabilities and advance innovative solutions that simplify access, enhance engagement, and leverage data and technology to deliver exceptional support. Collaboration is at the heart of what we do – you'll work closely with cross-functional partners in a dynamic, fast-paced environment where ideas are valued and progress is encouraged. Join us in making a tangible difference for patients across Canada.

Working at Novo Nordisk
Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results.

More information
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To complete your application, click on "Apply now", attach your CV and follow the instructions.
Deadline
Please apply before
December 3rd, 2025.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

We're not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.