Customer Service

1 week ago

Oldcastle, Canada DOR-CO SALES & SERVICE LTD Full time

At Dor‑Co Sales & Service Ltd, we know excellent service is of upmost importance to our customers. With over 40 years in the industry, our experience sets us apart from the competition. Our team is growing to meet our customers' needs. We now have 15 service vehicles operating out of our three locations to provide installation, repair and maintenance services, including 24 hour emergency assistance (Oldcastle and Chatham only).

We are currently looking for a Customer Service Representative to join our team. This position requires a high level of initiative, self-motivation, ability to work in a team environment and ability to research or navigate through prospect or existing accounts to identify proper decision makers or influencers to help sales grow existing business and develop new opportunities. The primary responsibility is to generate business meetings for our sales team and provide customer service to potential clients. Other responsibilities include;
Communicate with potential bid partners to describe products or services (residential or commercial) to persuade potential bid partners to use Dor‑Co's products or services.
Maintain records of contacts, accounts, and leads.
Obtain and input customer information such as name, address, and best time to contact into computer system and notify appropriate sales manager.
Explain products or services and prices, and answer questions from customers.
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals or companies.
Provide research and/or intelligence regarding company profiling information, key executives or developments for sales team to incorporate in their strategic plans.
Develop an understanding of our products and services to successfully deliver our value propositions to create or build client/prospect relationships for future reference and appointment setting.
Follow up on marketing campaigns, mailings or events to grow existing accounts or develop new opportunities.
Conduct client or market surveys to obtain information about potential customers.

**Requirements**:
High School Graduate or General Education Degree (GED).
Training will be provided.
Experience in Customer service and Sales helpful.
Proficient in Basic MS Outlook, Excel, and Word.
Ability to effectively use browsers and search engines.
Ability to Multitask.
Must have a valid driver's license and clean driving record.

**Benefits**

Medical Insurance with prescription coverage.
Dental Insurance.
Basic and Voluntary Life Insurance.
Voluntary AD & D Insurance.
Short and Long Term Disability Insurance.
Company Paid Holidays.
Paid Time Off (PTO).
401k with company match.
Employee Discounts.

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