Retail Systems Specialist

2 days ago

St Jacobs, Canada Home Hardware Stores Limited Full time

Home Hardware has an exciting opportunity available for a **Retail Systems Specialist - Commercial Back Office** to join our In-Store System Solutions (ISS) team. Reporting to the Manager, ISS Product Development, you will be responsible for identifying, defining, documenting, and validating the functionality of Home Hardware’s new in-store system.

If you offer strong retail or systems experience and are looking to make a positive impact on the future of one of Canada’s leading retailers, we’d love to hear from you

**What you’ll do**:

- Collaborate with the ISS Product Development Manager to identify required new and enhanced ISS capability in support of the ISS Product Roadmap.
- Create standard operating procedure documentation to outline and define required system functionality and provide a future state view to support system analysis and development.
- Work with business analysts and consultants to deliver required in-store system functionality. Provide in-depth analysis of existing system capabilities and determine where enhancements or new functions are required.
- Lead the approval process for system enhancements and new functionality, collaborating with the ISS Product Development Manager.
- Responsible for maintaining updated standard operating procedure documentation as new and updated functionality is approved. Provide direction to ISS team members in support of new and updated system development.
- Lead the user acceptance testing process for new system features, system enhancements and defect fixes.
- Collaborate with the ISS Product Development Manager to evaluate and rank the system functionality requests and present to Dealer Advisory Committee.

**What we’re looking for**:

- College Diploma in Business, with three to five years’ experience in a retail or systems focused role.
- Experience within the Retail industry, with expertise in-store systems and store level standard retail operating procedures.
- Proven project management skills, with excellent organizational, research and writing skills.
- Ability to think analytically with an aptitude to learn new software quickly.
- Ability to effectively document the different functionality of software and comfortable in testing functionality and user acceptance testing.
- Highly self-motivated and organized, with the ability work under strict time and production deadlines while producing and leading the production of quality deliverables.
- Strong knowledge of Home Hardware’s Systems and Services is an asset.
- Excellent verbal English skills with presentation experience. Fluency in French is an advantage.
- Ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.

**What Home offers**:

- Competitive Salary.
- Annual Incentive/Bonus Program.
- Comprehensive Benefits Program including:

- Health, Dental, Vision, Paramedical, Disability Coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
- Defined Contribution Pension Plan with Company Match, and choice of contribution level.
- Group RRSP.
- Discount from our corporate retail stores.
- WorkPerks© by Venngo discounts.
- Home & Auto Insurance discounts.
- 3-weeks’ vacation to start.
- Personal and sick time.

We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.

HP

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