Training and Documentation Specialist

3 days ago

St Jacobs, Canada Home Hardware Stores Limited Full time

Home Hardware has an exciting opportunity available for a
**Training and Documentation Specialist** to join our team. Reporting to the ISS Training and Documentation Supervisor, you will be responsible for the analysis, design, development, implementation, and evaluation of education and training that supports Home Hardware’s in-store retail system.

If you are a strong communicator who is highly organized, and skilled in developing training resources and instructional guides, we’d love to hear from you

**What you’ll do**:

- Development and delivery of training and resources.
- Assess training needs and recommend solutions.
- Participate in developing various training components, ensuring quality training is delivered and deadlines are met.
- Participate in training for internal and external support teams.
- Update and maintain existing training material with the goal of improving the Dealer-Owner experience.
- Create communications to promote Retail System training products, programs and services offered.

**What we’re looking for**:

- Two to three years of experience with instructional design process and adult learning principles.
- Advanced experience developing training resources using a Learning Management System and eLearning software.
- Excellent organizational, research, writing, editing and instructional design skills.
- Proven project management skills, with the ability to work under strict time and production deadlines while producing quality deliverables.
- Expertise in store level standard retail operating procedure and in-store systems.
- Knowledge of Home Hardware’s Systems and Services is an asset.

We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.

HP

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