Customer Solutions Specialist

**POSITION**: Customer Solutions Specialist** REPORTS TO**: Sr Director, Sales

Are you passionate about customer service and problem-solving? At **One Degree Organics**, we prioritize people, fostering an environment where we reimagine possibilities. If you thrive on having fun at work and embody the qualities of a team player, you belong with us

Reporting to the Sr. Director of Sales and Business Development, our new Customer Solutions Specialist will be a key member of our Business Development team. You'll support ingredient sales, field sales, participate in the department, and launches of new products, and manage broker workflows. This dynamic role is hands on, and ideal for someone who enjoys being highly involved in the day to day while making an impact.

**OPPORTUNITY**
As a **Customer Solutions Specialist**, you’ll play a pivotal role in ensuring exceptional customer service. If you’re passionate about problem-solving, thrive on effective communication, and enjoy collaborating across departments, this position is a great fit for you. Reporting to the Sr. Director of Sales and Business Development, you’ll be a key member of our Business Development team, supporting ingredient sales, field sales, and new product launches.

**HERE IS WHO YOU ARE **

**_DRIVE & MOTIVATION_**
- You are motivated by challenges and willing to give 100% to achieve outstanding results.
- You are passionate about healthy living and values which align with One Degree Organic Foods
- You love to work in an entrepreneurial and constantly evolving environment.****:

- You enjoy managing processes and eliminating inefficiencies by ensuring that Sales needs are well communicated throughout the organization and holding others accountable to deliver.***

**_CHARACTER & ABILITIES _**:

- You feel comfortable working independently and as part of a dynamic team.
- You can create and implement solid processes to drive effective sales operations.****:

- You are a problem solver with the proven ability to troubleshoot through issues.****:

- You have an analytical mind with strong attention to detail.****:

- You are deadline-oriented and able to juggle multiple priorities with competing timelines.****:

- You lead with humility and build meaningful connections internally and externally

**_ KNOWLEDGE & SKILLS _**:

- You have an advanced understanding of internal sales needs and various processes.
- You have solid organizational and project management skills.
- You have strong leadership skills.
- You have highly proficient computer skills including MS Office.
- You have excellent interpersonal and communication skills.

**_EXPERIENCE _**:

- You have 3-5 years of relevant experience working in a customer-focused environment.
- You have experience building effective alliance with both internal and external teams.***

**_NICE-TO-HAVE _**
- Degree/Diploma in Business or related discipline or equivalent experience
- Experience in CPG retailer sourcing portal systems GS1, 1WorldSync, IX-one, Syndigo
- Experience in the CPG and/or Baking Industry

**THINGS YOU WILL DO**:

- Own communication to ingredient customers, field sales team, brokers, retailers and internal teams regarding product launch details, discontinuances, price change notifications, price lists, and more
- Serve as a key member on a cross-functional team that develops and launches new branded items
- Manage sample budgets, communication and distribution of US/Canadian/International sample requests and sales materials to the Sales and Broker teams.
- Ensure Customer and third-party portals are up to date with accurate product details and images.
- Champion the onboarding process for new customers as it relates to product and pricing set up

**OTHER**:

- You may work at varied times on occasion, as the job requires.
- You may be required to travel infrequently to attend sales meetings or supplier conferences.

***:

- Salary - 69,000 - 84,200_

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