Customer Service Representative

7 days ago

Mission, Canada Doctor Love and Hemp City Full time

**Overview**

**Duties**
- Respond promptly to customer inquiries via phone, and in person.
- Utilize effective phone etiquette to communicate clearly and professionally with customers.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Engage in upselling opportunities by identifying additional products or services that may benefit the customer.
- Stay informed about product updates and company policies to provide accurate information to customers.
- Will be required to perform closing duties after full training at 10pm.

**Qualifications**
- Previous experience in customer service or sales is preferred.
- Previous Cash handling experience in an asset.
- Strong phone etiquette and communication skills are essential.
- Ability to analyze customer needs and recommend suitable solutions.
- A positive attitude with a willingness to learn and adapt in a fast-paced environment.
- Strong problem-solving skills and the ability to work both independently and as part of a team.
- Must be available if needed for call ins when an employee or the manager is sick.

Join us in delivering outstanding service while growing your career in a supportive environment

**Job Type**: Part-time

Pay: From $18.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- On-site parking
- Store discount

Schedule:

- 4 hour shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift

**Experience**:

- Customer service: 1 year (preferred)
- Cash handling: 1 year (preferred)

Work Location: In person

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