Member Service Specialist

**TEAM LOCAL is hiring**

Built on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $9.3 billion in assets and 120,000 members. With 24 branches, Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan. It’s our vision to help build vibrant, healthy communities, thriving local enterprises and financially empowered people.

**Do you love building relationships with customers and empowering their financial decisions?**

We are recruiting for a Member Service Specialist to join our **Mission Advice Centre**. The Member Service Specialist (MSS) uncovers and supports sales while delivering exceptional customer service and is responsible for proactively developing positive relationships, and satisfying our members' product and service needs.

**What you’ll do**:

- Greet customers, establish rapport, address service inquiries and customer concerns, and seek opportunities to deepen customer relationships.
- Proactively seek occasions to demonstrate our value proposition, uncover needs, and recommend appropriate solutions.
- Refer customers to other team members and business partners as needed, collaborating to ensure a seamless and rewarding customer experience.
- Handle member personal banking needs through discovery conversations and opening new products such as personal and business profiles, term deposits, and other banking products and services.
- Ensure an exceptional member experience by providing back-up support for other team members.
- Participate in sales meetings and maintain an accurate history of sales and service activity on the customer relationship management system.
- Support and participate in community initiatives.

**What you bring**:

- Previous banking, credit union or advisory sales experience with a strong interest in developing your financial services career.
- Excellent communication, relationship-building, and negotiation skills.
- Capacity and passion for learning, strong team orientation, and a keenness to help others.
- Skilled in computer systems and processes.

**What’s in it for you?**

**Inclusive, equitable and accessible workplace**: All team members are valued, respected, and heard. We learn from each other’s differences, gaining strength through our people and our perspectives.

**Training and Support**. We set our employees up for success with training and continued support and access to resources throughout employment.

**Career Advancement** We are committed to our employee’s growth and development, and we want to see you soar.

**Fun & Camaraderie.** We care deeply about our members and our employees, and we want the hours you spend with us to be fun, rewarding and sometimes lighthearted. We like to work hard, play hard, have fun and be there for each other.

**Show me the money** We offer competitive pay, a personalized benefits program, and a generous defined contribution pension plan.

**Community Focused.** We care about giving back to the communities we live, work and play in. We participate in many community-minded activities throughout the year.

**Our Values**

**Cultivate trusting relationships**: We are local at heart, aligned in our purpose to help our members, communities, and team thrive.

**Empower and enable others**: We give each other the space, trust, and tools to succeed.

**Lead with curiosity**: We approach all circumstances with curiosity and a drive for continuous learning and improvement.

**Embrace change and execute with purpose**: We plan with agility, take action, and pivot to deliver results.

**Thrive as One Team**: We collaborate because it strengthens us.

**Our commitment to Diversity, Equity and Inclusion**

Diversity, equity and inclusion is part of everything we do, and we’re on a continuous journey to ensure every employee and members feels like they #BelongAtProspera.

If you require accommodation during any part of the recruitment process, please let us know.

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