Client Care Specialist

7 days ago

Edmonton, Canada Tailz Full time

**Do you love talking about pets, have strong computer skills, and feel confident recommending services?**
Tailz is looking for a **Client Care Specialist** to join our customer-focused team. You’ll be the first friendly face our clients see and the voice they trust when reaching out to book services for their beloved pets.

**About the Role**:
In this fast-paced, customer-facing role, you will:

- Greet and check in/out clients and their pets with warmth and professionalism
- Manage bookings, client communications, and digital records using our reservation system
- **Confidently recommend services and add-ons** based on each pet’s needs
- Promote special events, programs, and seasonal packages
- Enforce company policies and help maintain a smooth front-of-house operation

**Who We’re Looking For**:
**Required**:

- 2-5 years of customer service, administrative, hospitality, or sales experience
- **Computer savvy** - Managing bookings, digital records, and processing payments through our reservation system and POS
- Proficient with computers, including Google Docs and adept to learning new software.
- Excellent written and verbal English communication
- Confident, professional, and friendly demeanor in person and on the phone
- A **positive, composed attitude** in fast-paced or high-pressure situations
- High attention to detail with strong multitasking and organizational skills
- A genuine love for animals and a desire to help people
- A contributor to be part of a collaborative team

**Nice to Have**:

- Experience in a pet care, veterinary, grooming, or animal services setting
- Experience working with point-of-sale (POS) or customer booking software
- Previous sales experience or confidence in upselling services
- High school diploma required; post-secondary education or certifications are an asset

**Why Tailz?**

We’re more than a doggy daycare—we’re a trusted part of the local pet community. At Tailz, you’ll work with a supportive, energetic team that values communication, professionalism, and high standards of care. We know how important first impressions are, and our Client Care Specialists play a vital role in creating an experience our clients will rave about.

**Schedule & Availability**:

- Flexible availability, including weekends and the odd holiday, is required
- Full-time or part-time shifts available

**To Apply**:
Please submit your **resume** and a brief **cover letter** that tells us:

- Why this role is a great fit for you
- What makes you a strong addition to the Tailz team
- One fun fact about you or your pet, or your experience with pets

**We are hiring IMMEDIATELY.** Only applicants who provide both a resume and cover letter will be considered.

**Job Type**: Part-time

Pay: $16.00-$16.75 per hour

Expected hours: 12 - 25 per week

**Benefits**:

- Flexible schedule
- Store discount

Application question(s):

- What is your experience with positive reinforcement use with animals?
- How comfortable are you with recommending and selling products and services to clients?

Work Location: In person

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