Client Care Specialist

1 week ago

Edmonton, Canada Tailz Full time

Client Care Specialist

Our Client Care Specialists support our team in providing a fantastic pet care experience by supporting the needs of our clients as they arrive, depart or make reservations for future visits Do you love talking about pets and enjoy the client service experience? Maybe this is the job for you

This position requires a self-motivated, confident individual who can proactively navigate work flow during peaks and lulls. The ability to actively listen to our clients and effectively communicate their needs to our pet care staff is essential. This position requires a detail-oriented individual that can multi-task; clients tend to check in and out in waves, so attention to detail and being able to handle volume with accuracy, organization and efficiency is a must.

We're looking for:

- 2-5 years of successful sales, pet care (reception or administration), service or hospitality experience with one employer preferred.
- Reliable, professional individual committed to great attendance.
- Articulate and pleasant conversational, in-person demeanor.
- Proper grammar and an ability to demonstrate professional etiquette in written communication required.
- Exemplary professional references from previous management are non-negotiable.
- High school diploma required, post-secondary enrollment or certificates/training an asset.
- Good working knowledge of Microsoft Outlooks, Word, Excel, Google Documents, and be willing to navigate new technology that improves our business.
- Provide exceptional customer service to clients in the financial services market
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Assist customers with account management, transactions, and product/service information
- Collaborate with internal teams to address customer needs and ensure customer satisfaction
- Maintain accurate and detailed records of customer interactions and transactions
- Stay up-to-date on product knowledge and industry trends to effectively assist customers

**Requirements**:

- Previous experience in a customer service role, preferably in the financial services industry
- Strong communication skills, both verbal and written
- Excellent problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient computer skills, including knowledge of CRM systems and Microsoft Office Suite
- Attention to detail and accuracy in data entry and record keeping
- Ability to work independently as well as part of a team

**Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by management.**

**Job Type**: Part-time

Pay: $15.50-$16.25 per hour

Expected hours: 10 - 22 per week

Additional pay:

- Tips

**Benefits**:

- Store discount

Flexible language requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- On call
- Weekends as needed

Ability to commute/relocate:

- Edmonton, AB T5G 0E6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Paid Pet Care: 1 year (preferred)
- Doggy Daycare: 1 year (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

  • Client Care Specialist

    2 weeks ago

    Edmonton, Canada Tailz Full time

    **Client Care Specialist** **Are you looking to thrive in a fast-paced environment where your goal is to create wag-worthy experiences? One where you love talking pets, enjoy making meaningful recommendations, and building trust?** Tailz is on the hunt for a dynamic Client Care Specialist who’s equal parts people-person, process wizard, and sales minded....

  • Client Care Specialist

    5 days ago

    Edmonton, Canada Tailz Full time

    **Do you love talking about pets, have strong computer skills, and feel confident recommending services?** Tailz is looking for a **Client Care Specialist** to join our customer-focused team. You’ll be the first friendly face our clients see and the voice they trust when reaching out to book services for their beloved pets. **About the Role**: In this...

  • Client Care Specialist

    3 days ago

    Edmonton, Canada Litco Law Full time

    **Who We Are** At Litco Law, we are known for our extraordinary and unsurpassed firm culture - and for the people behind that culture. We’ve been recognized as a Canadian Top Employer and as one of Canada’s Most Admired Corporate Cultures and know that this kind of success only happens when you have amazing people on your team who are passionate about...

  • Client Care Specialist

    2 weeks ago

    Edmonton, Canada Litco Law Full time

    **Who We Are** At Litco Law, we are known for our extraordinary and unsurpassed firm culture - and for the people behind that culture. We’ve been recognized as a Canadian Top Employer and know that this kind of success only happens when you have amazing people on your team who are passionate about their work, the company, and their clients. By joining...

  • Dog Care Specialist

    3 days ago

    Edmonton, Canada Urban Pooch's Pet Care Full time

    JOB TITLE: Dog Care Specialist JOB TYPE: Casual COMPANY: Urban Pooch’s Corporation **ABOUT US**: Shaping a better world. We are a social change organization. 40% of the profit from all our services and merchandise is donated to the Urban Pooch’s Foundation - a nonprofit organization dedicated to providing mental health resources to those in...

  • Dog Care Specialist

    2 weeks ago

    Edmonton, Canada Urban Pooch's Pet Care Full time

    We are seeking to expand our team of compassionate Urban Pooch’s Pet Care Dog Care Specialists. Clients from time to time will be provided to you. We also provide a marketing kit for you to generate your own clients close to your home. We offer 24/7, 365 days a year service to our clients so there is the possibility for irregular hours and weekend work...

  • Client Care Specialist

    1 day ago

    Calgary, AB / Edmonton, AB, Canada Litco Law Full time

    Who We Are    At Litco Law, we are known for our extraordinary and unsurpassed firm culture – and for the people behind that culture. We've been recognized as a Canadian Top Employer and know that this kind of success only happens when you have amazing people on your team who are passionate about their work, the company, and their clients.     By...

  • Client Care Warranty Specialist

    2 weeks ago

    Edmonton, Canada CANTIRO Full time

    **Cantiro Homes** Expectations are just the beginning at **Cantiro Homes**. Our single-family homes, townhomes, duplex homes, and luxury condos are designed beyond the essentials to create a higher quality of lifestyle. Our drive to _**never accept acceptable**_ has changed building codes and set a new standard for design. We build above the industry...

  • Bilingual Client Care Specialist, Veteran Concierge Team

    3 days ago

    Edmonton, Alberta, Canada Aurora Cannabis Inc. Full time

    Bilingual Client Care SpecialistDivision: Medical SalesHours:40 hours per week, Monday - FridayEmployment type:Full Time PermanentJob location:Alberta, Saskatchewan, Manitoba, Ontario, or Quebec (remote opportunity)Job summaryWe are searching for a dynamic professional to join ourMedical Sales Divisionas our newestBilingual Client Care Specialist, reporting...

  • Child and Youth Care Specialist

    1 week ago

    Edmonton, Canada Remsheg Care Group Home Corp. Full time

    **Overview** **Responsibilities** - Supervise and monitor the safety of children in your care at all times. - Plan and implement age-appropriate activities that promote physical, emotional, and social development. - Assist children with daily tasks such as eating, dressing, and personal hygiene. - Maintain a clean and organized environment, ensuring all...