Office Administrator

**About us**

Gordon’s Downsizing & Estate Services provides peace of mind through our bundled real estate, downsizing, and estate solutions. Our team of professionals offer the efficient sale of real estate, careful handling of assets, and a suite of other services to provide a complete downsize or estate settlement solution. We are a member of KAREA, QDAR, OREBK & TRREB. Unique to us:
1. Our process is centred around prioritizing our client's well being above all else

2. Our Brokerage is devoted to servicing downsizers and estate executors

3. We have serviced thousands of families across Ontario for over 6 decades

Presently, we are excited to offer an opportunity to join our growing professional team as an Office Administrator. In this role, you will handle all general inbound communications to the Company and support the team in our service delivery (with expert mentorship and guidance provided by our team). As a team, we deliver an exceptional experience for our clients who are often overwhelmed by the idea of downsizing or settling an estate.

**You are a team player who is**:

- Able to prioritize tasks on the fly and jump from one task to the next effectively
- A fit and energetic person, able to jump into an on site client job if required
- Enjoys assisting Seniors downsize or support estate settlement at a difficult time in people's lives
- Have relevant experience in administrative and customer service roles in office or store environments

**You are looking for**:

- A purposeful career delivering positive outcomes at a difficult time in people's lives
- The opportunity to impact client outcomes both directly and indirectly
- Opportunities to problem solve and overcome challenges as part of a team
- Growth and development
- Something that leverages your strong work ethic and integrity
- Wage of $20/hr to $23/hr depending on level of experience
- Health benefits and additional compensation via our team bonus pool

**Overview**

As Office Administrator, you will be reporting to the Estate Services Manager and supporting our team and customers with their downsizing or estate settlement projects.

Specifically, you will enable the team and customers to be successful by supporting:
**Office Administration**
- Professional face of the company for all initial points of contact for office visitors and inbound communications
- Manage supplies, sales and marking collateral, and swag including those for the transition, real estate, and office teams
- Manage filing (paper and digital) mail, printing, FedEx, receiving, etc
- Assist with job postings as needed
- Support office team members with basic technical support and/ or arranging for technical support as required
- Ensuring the office is maintained to a clean and organized standard
- New file intake and input into our systems (Trello, Google drive, file folder creation, etc)
- Property information package printing
- Direct mail campaign printing and distribution
- Field inbound communications and identify customers who only need an alternative solution and make the referral, otherwise, pass to sales for follow up

**Transition team member duties (Emergencies only)**
- Be available to go on site to help with packing, unpacking, sorting, set up, cataloguing, photography, auction pick up, dumpster loading, donation run etc.

**Skills and Attributes**
- You believe in values like: delivering positive outcomes, listening first, being kind, client health, and providing expertise
- You are comfortable learning and using technology platforms
- You are organized and efficient in your effort
- You have a strong work ethic
- You present yourself in a professional manner
- You are able to work effectively as both a team member and independently
- You are able to communicate clearly in written and oral form
- You are patient, courteous, and professional communication with our team and clients
- You can comfortably lift up to 30 lbs
- You will look for ways to contribute to continuous improvement of our processes
- Being a part of an organization that is growing, evolving, and changing excites you

**Required Qualifications and Experience**
- Ability to provide regular hours 5 days a week (8:30am - 5:00pm)
- Satisfactory background check
- In office work requirement (not a remote role)
- 3-5 years of previous experience working in a fast-paced office or service industry environment.
- Able to adapt and learn new software platforms as required

**Preferences**
- Have experience working on senior transitions and / or estate settlement.
- Knowledge of software platforms such as Google Suite, Trello, Zoom, Docusign, etc.
- Experience in qualifying sales leads
- Experience in human resources with onboarding and / or iring new team members
- Responsibilities:
Pay: $20.00-$23.00 per hour

**Benefits**:

- On-site parking
- Paid time off

Ability to commute/relocate:

- Kingston, ON K7K 7E7: reliably commute or plan to relocate before starting work (required)

**Education*