Business Development Centre Representative

**About Us**:
At John Bear Auto Group, our dedication to excellence and quality service begins with our people. As a top dealership, we pride ourselves on attracting and retaining top talent who bring drive, skill and commitment to the delivery of outstanding customer service.

Founded in Hamilton in 1979 by John Bear, the group now has three dealerships in Southwest Ontario and sells GMC, Chevrolet, Buick and Cadillac vehicles in St. Catharines, Hamilton, New Hamburg, as well as the surrounding Niagara and Kitchener-Waterloo regions.

John Bear is a family-owned business and we pride ourselves on treating our customers like family. Our successful business is built on repeat customers, and our goal has always been to cultivate a trusting relationship focused exclusively on creating value for our customers. We offer great deals, friendly service and a helping hand when it comes time to selling and servicing new and used vehicles.

**Position Summary**:
John Bear Buick Chevrolet GMC is looking for an enthusiastic and driven individual that has a passion for customer service to work in our Business Development Centre as a **Business Development Centre (BDC) Representative (Sales)**. In this role, you will act as the primary point of contact and representative for our dealer in New Hamburg. This role acts as the connection between the customer and the sales department, taking charge of inbound business opportunities and promoting conversions into qualified appointments.

**Responsibilities**:

- Provide exceptional customer service when dealing with customers
- Assist customers during their navigation on the website
- Respond to online chat with customers surfing on the company’s website
- Provide information on and actively promote motor vehicles or promotions
- Perform outbound call campaigns as required
- Offer information to clients on new and used vehicles with an end goal being to secure an appointment for the sale
- Enter the results of each communication into the CRM software and perform necessary follow-ups
- Maintain a high level of customer satisfaction
- Continue to update job knowledge by participating in educational opportunities and reading manufacturers' publications
- Stay up to date on dealer and dealership promotions
- Handle customer complaints immediately
- Other duties as assigned

**Qualifications**:

- Minimum 2 years of successful Business Development Centre (BDC) experience
- Strong sales experience
- Excellent telephone communication skills
- Highly effective communication (verbal and written) and interpersonal skills in order to work with customers and colleagues
- Skilled at providing an exceptional customer experience
- Understanding of service department operations
- Ability to multitask in a fast-paced environment
- Proven track record for setting and achieving performance goals
- Strong computer skills and experience with Microsoft and Outlook
- Dealer related systems experience would be considered an asset (Dealermine, Reynolds and Reynolds and CRM)
- Detail oriented with excellent time management and organizational skills
- Team oriented and adaptable
- Professional work ethic, responsible, vested in dealership success

**What We Offer**:

- A competitive compensation plan
- A full and comprehensive benefits package
- Employee Vehicle Purchase program
- A solid foundation of customers from over 40 years of business
- A leadership team that trains and mentors its staff to ensure success for new team members
- An open-door environment that promotes close collaboration within all levels of the organization
- Opportunity for advancement
- Employee Assistance Program
- On-site parking
- Professional team-spirited environment
- No Sunday or holiday work, more time to enjoy your friends & family

**Salary**: $35,000.00-$42,000.00 per year (salary plus monthly bonus opportunities).

If you require any sort of accommodation at any time during the recruitment process, please let us know.