Student Enrolment Services Officer

**Competition ID**:

- 3754

**Internal Closing Date**:

- November 9, 2024

**External Closing Date**:

- Open Until Filled

**# of Openings**:

- 1
- **Salary Information**:

- 9 - BCGEU Pay Grid - $30.34 to $33.88 per hour

**Employment Type**:

- Temporary Full Time

**Workplace Type**:

- Hybrid

**Travel Frequency**:

- Occasional travel between campuses is required.

**Employee Group**:

- Support Staff (BC General Employees Union)

**Days of Work (BCGEU)**:

- Monday, Tuesday, Wednesday, Thursday, Friday

**Hours of Work (BCGEU)**:

- 8:45am-4:15pm

**Hours per Week (BCGEU)**:

- 35

**Kwantlen Polytechnic University**
- KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers. KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.**JOB OVERVIEW: Student Enrolment Services Officer**EDUCATION AND EXPERIENCE**
- A bachelor’s degree.
- Minimum of two (2)years recent related office experience in a fast-paced service-oriented environment, preferably within the Office of the Registrar or post-secondary institution.
- Or an equivalent combination of education and experience.
- Demonstrated proficiency in a student/client records-based system at an intermediate level, preferably Banner.

**QUALIFICATIONS**
- Excellent current knowledge of post-secondary education including KPU programs, courses, and services and ability to keep up to date with information, policies and procedures.
- Demonstrated exceptional customer service with the ability to create a positive and meaningful customer experience.
- Demonstrated interpersonal skills with the ability to patiently and effectively support a diverse range of people including the proven ability to de-escalate difficult, distressed or upset clients. Conflict resolution training is considered an asset.
- Proven aptitude for exacting and precise work with high levels of accuracy and attention to detail, including records management.
- Demonstrated ability to work in a confidential setting and demonstrated good judgment in dealing with sensitive and confidential information.
- Demonstrated ability to deal with sensitive situations calling for the use of empathy, diplomacy, tact and professionalism in the delivery of information and explanations.
- Proven ability to establish and maintain effective working relationships with colleagues, faculty, staff, and students.
- Ability to work collaboratively as an effective team player with all levels of the organization.
- Strong record of motivation and ability to work independently with little supervision and strong initiative.
- Ability to provide guidance, direction, training and education to others.
- Strong intercultural communication skills and experience interacting with people of various ages, backgrounds, cultures and languages. A second language is considered an asset.
- Demonstrated ability to respond to inquiries and complaints, and resolve issues in a timely and appropriate manner.
- Superior communication skills, including ability to identify customer needs and expectations and effectively communicate complex ideas and procedures.
- Excellent time management and organization skills, with the proven ability to prioritize based on organizational requirements, and to meet the demands of a fast-paced environment with frequent interruptions.
- Demonstrated proficiency to independently draft correspondence, meeting minutes, and other business communications based on knowledge of established styles, practices and policies.
- Proven ability to comprehend, communicate, and comply with established policies, practices, and procedures.
- Proven ability to take direction and complete assigned tasks on time.
- Ability to analyze and recommend improvements in business process, practice, and procedure.
- Demonstrated experience with financial transactions and reconciliations.
- Minimum of 40 WPM keyboarding skills with a high degree of accuracy.
- Strong computer skills, including web browsers, SharePoint, MS Word, Excel, Teams, Outlook, and virtual service platforms.
- Demonstrated ability to communicate effectively in English, both verbally and in writing.
- Ability to travel to and work at other campuses as required.
- **Salary Information**

Annual salary increases are based on hours worked and anniversary dates

**Why Join KPU?**
- Recognized as one of B.C.'s Top Employers
- KPU is committed to actively fostering an equitable and inclusive working environment
- Hybrid environment, flexible work around core hours
- Defined Benefit Pension Plan - Municipal Pension Plan
- Extended Medical, Dental, Short Term Disability, Long Term Disability, Life Insurance, Optional Life Insurance, Accidental Death and Dismemberme