Assistant Registrar, Student Enrolment Services

Kwantlen Polytechnic University (KPU) is more than just a place to learn; it's a university powered by the people who live and work here—students, staff, and faculty alike. As one of BC’s Top Employers, we strive to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning. Join us today and transform your future

**Competition ID**:

- 4108**Internal Closing Date**:

- Open Until Filled**External Closing Date**:

- Open Until Filled**# of Openings**:

- 1- **Salary Information**:

- 9 - Administrative Salary Grid - $79,731 to $116,939**Employment Type**:

- Permanent Full Time**Workplace Type**:

- Hybrid**Travel Frequency**:

- Frequent travel between campuses is required.**Employee Group**:

- Administration/Management**Days of Work (BCGEU)**:
**Hours of Work (BCGEU)**:
**Hours per Week (BCGEU)**:
We are currently seeking an Assistant Registrar, Student Enrolment Services to join our Student Services - Registrar's Office team.

**Job Overview**

This role reports to the Associate Registrar. Reporting directly to this position are the roles of Coordinator, Student Enrolment Services located at the Surrey, Richmond and Langley campuses.

The Assistant Registrar, Student Enrolment Services is responsible for or provides support for the efficient and effective operation of the Student Enrolment Services (SES) department, providing oversight for the planning, development, and delivery of student enrolment services across KPU campuses. They are responsible for the ongoing management, delivery and benchmarking of enrolment services quality as an integral part of KPU’s strategic enrolment management plans, assessing and initiating change to existing services, and developing new processes that ensure effective operations and services to the KPU community. This involves leading a strong team in the delivery of service excellence, while providing functional, technical and operational expertise in the management of service delivery and student systems to the Office of the Registrar and the University.

The incumbent is a process-driven problem solver who utilizes their analytical and technical skills in the field of post-secondary enrolment services. They are also a champion of service delivery, leading a team that consistently works to improve service quality, staff productivity and systems efficiency.

The incumbent ensures KPU maintains compliance with university, provincial, and federal policies and reporting requirements. To that end they maintain a deep understanding of University policies and KPU’s student information system along with other related systems, in order to guide the implementation, maintenance and advancement of systems and service goals within the Office of the Registrar.

**Education and Experience**
- A bachelor's degree.
- Minimum of five (5) years recent related experience in or supporting the Office of the Registrar, in progressively responsible positions related to the delivery of effective enrolment services.
- Minimum three (3) years management or supervisory experience in a post-secondary institution. Formal supervisory training is an asset.
- Successful experience training and managing an effective team and implementing change resulting in improvements to service quality, staff productivity and systems efficiency.
- Or an equivalent combination of education, training and experience.

**Knowledge, Skills, & Abilities**
- In-depth knowledge of Canadian post-secondary education systems.
- Demonstrated ability as a functional lead administering a Banner Student module. Experience in a comparable student information system may be considered.
- Demonstrated ability supporting and maintaining systems in support of student enrolment services such as a full-service call-centre and virtual queuing platform.
- Demonstrated financial experience in payment reconciliation and payment handling systems, procedures and best practices.
- Demonstrated analytical skills, including problem-solving and needs analysis. Excellent organizational skills, including the ability to set priorities and meet deadlines. Ability to work independently, exercise good judgment and demonstrate initiative.
- Demonstrated ability to motivate and encourage teams in creating a cohesive working environment.
- Experience in business workflow design and business process improvements.
- Demonstrated experience using database reporting tools, web systems and software. Certification as a Microsoft Office Specialist in MS-Excel, MS-Word, and MS Access an asset.
- Sound understanding of strategic enrolment management concepts and academic policies and processes that contribute to a quality undergraduate experience.
- Proven ability to develop flexible approaches toward work procedures and to exercise tact, diplomacy and conflict resolution skills; uses sound judgement.
- Ability to establish and maintain effective