Student Services Coordinator

**About Us**:
Excel Career College has been committed to providing practical, career-focused education since 1989. With a strong emphasis on hands-on learning, our programs are designed to equip students with the skills they need to succeed in today’s competitive job market. Since 2022, we have expanded with new campuses in Surrey, Victoria, Kelowna, and Courtenay, offering dynamic, experiential learning opportunities to students across British Columbia. We are proud to have been recognized as the Professional Business of the Year in 2022 by the Vancouver Island Business Examiner Awards.

**Job Overview**:
Are you a qualified student services professional looking for a rewarding and impactful opportunity? If so, we have the perfect position for you Excel Career College is seeking a passionate and dedicated **Student Services Coordinator** to join our team in Surrey, BC. This full-time, on campus role offers the chance to play a key role in supporting and enhancing the student experience while contributing to the overall success of our diverse student body.

**Qualifications**:

- Diploma or degree in Business, Communications, or a related field.
- Strong computer and IT skills.
- Proven experience in office management.
- Excellent analytical skills with the ability to support and set up teams for success.
- Familiarity with international visa and permit regulations (an asset).
- Excellent written and verbal communication skills.
- Experience in a post-secondary institution, particularly working with both international and domestic students (an asset).
- Previous experience with Classtrack LMS (an asset).

**Requirements**:

- Strong communication, interpersonal, and networking skills.
- Excellent analytical and problem-solving abilities.
- Ability to work both independently and collaboratively within a team environment.
- Proven ability to develop and implement effective student support strategies.
- Detail-oriented with the ability to manage multiple projects simultaneously.
- Previous experience in a post-secondary education environment.

**Key Responsibilities**:

- Student Services:_
- Maintain and update accurate student attendance records.
- Organize and support student-centered events, such as Orientation Days.
- Create and manage student schedules.
- Support the management of class batches in the LMS system, ensuring class materials are current.
- Communicate important student service information in a timely and appropriate manner.
- Maintain detailed case notes for student interactions.
- Conduct research and recommend improvements to student services processes.
- IT Services and Support:_
- Troubleshoot, analyze, and resolve technology issues for staff members.
- Provide LMS troubleshooting and IT support to students.
- Master a full understanding of the LMS and train new staff members, including faculty.
- Front Desk Administration Support:_
- Ensure the smooth operation of the reception area, answering and redirecting calls and messages efficiently.
- Greet visitors to the college, ensuring they sign in, receive relevant lanyards, and notify the appropriate staff member.
- Provide reception services during college events, ensuring a welcoming and organized environment.
- Maintain an adequate supply of forms and stationery, ensuring timely reordering as necessary.

Pay: $44,000.00-$54,000.00 per year

**Benefits**:

- Extended health care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Surrey, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Education Industry: 1 year (required)
- LMS: 1 year (preferred)

Work Location: In person