Front of House Shift Leader

Why Guelph:
The City of Guelph is a vibrant and diverse community with a unique sense of place located in southern Ontario along the Innovation Corridor that runs between Toronto and Kitchener-Waterloo. We are also one of Canada’s fastest-growing cities with a projected population increase from 135,000 people to almost 170,000 in the next 10 years. Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.

Located in the heart of downtown Guelph, the Sleeman Centre is a state of the art facility that opened in September of 2000. With a seating capacity of 5,000 people, the Sleeman Centre is used for concerts, trade shows, conferences and various sporting events. It is also the home of the 2014 and 2019 OHL champion, Guelph Storm.

Position Overview:
Reports to: Food and Beverage Supervisor

Key duties and responsibilities
- Supervise all front of house staff in the restaurant and concourse alcohol concessions.
- Oversee the service of alcohol in the restaurant and alcohol concessions ensuring compliance with all AGCO regulations as well as building alcohol policies at all times.
- Work with building security and be the first point of contact when dealing with any alcohol service issues.
- Ensure customer satisfaction is achieved through courteous, prompt and efficient service including the resolution of company concerns.
- Monitoring cash and inventory procedures for all bar and service staff.
- Provide guidance and direction to all front of house staff.
- Oversee the wait staff to ensure timely delivery of orders and appropriate portioning of meals.
- Be the onsite contact for front of house emergency situations including first-aid and building evacuations.
- Work closely with and assist the Kitchen Coordinator in managing the restaurant front of house and concourse alcohol concessions staff including scheduling, training and general supervision as required.
- Ensure all front of house areas are stocked to required par levels and cleaned before each event.
- Perform inventory opening counts for each bar prior to each event and double check closing counts and make appropriate corrections after each event in order to balance sales variances.
- Provides setup assistance and service support as required for all events.
- Provide support for food and beverage staff as required.
- Responsible for ensuring the compliance of departmental policies regarding hygiene, health, safety and sanitation procedures.
- Responsible for adhering to and enforcing rules and regulations including those from the Health & Safety Act to ensure a safe and enjoyable environment for all facility patrons.
- Provides the highest level of customer service to both internal/external customers in a professional and hospitable manner.
- Assist Food and Beverage Coordinators in the creation and execution of programs, promotions or events.
- Secure the restaurant at the end of a shift.
- Required to work weekdays, weekends and evenings as scheduled.
- Other duties as required.

Qualifications and requirements
- Completion of Grade 12.
- 2 to 3 year’s experience supervising restaurant staff.
- Possess excellent customer service and interpersonal skills.
- Knowledge of cash and inventory handling.
- Ability to resolve conflicts calmly and professionally at all times.
- Organized and capable of multi-tasking with attention to detail.
- Ability to work within a team and as an individual efficiently.
- POS system experience.
- Ability to work within strict time deadlines within an extremely fast paced environment.
- Moderate lifting is required.
- Food Handlers Certificate or equivalent recommended.
- Smart Serve Certificate.

Hours of Work:
The individuals will work evenings, week-ends and holidays (up to 20 hours per week).

Rate of Pay:
$26.63 per hour

How to Apply