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Front of House Manager

2 weeks ago

Guelph, Canada Stacked Pancake & Breakfast House Full time

Stacked Pancake & Breakfast House is a growing breakfast/lunch chain that is looking for Restaurant Manager having Managerial experience to lead the front of house to success as we continue to expand and grow.

We are hiring for Guelph location.

**What we offer**:

- opportunities for growth and development
- higher than industry standard wages
- opportunity for benefits
- executive hours (7AM-3PM operation)
- part of a unique/fast growing brand

**Responsibilities**:

- Reporting to the Owner, the Manager will ensure that all Stacked’s guests are provided with the best experience possible and all responsibilities are conducted in a professional manner.
- Foster a positive and fun company culture.
- Manage and execute all aspects of the front of house, human resources: recruitment and selection, training, performance management, recognition and development.
- Manage employees by building strong teamwork and maintaining an accurate and up-to-date plan of restaurant staffing needs.
- Prepare schedules and ensure that the restaurant is properly staffed for all shifts. Maintaining Labour cost.
- Hiring/Firing of staff - posting job ads on indeed, interviewing, trial shift.
- Appropriate communication with all staff, having a 1-on-1 with all staff periodically.
- Respond to complaints and take appropriate actions to rectify the situations
- Lead, manage and deliver the Perfect Guest Experience each shift: dine-in, take-out and delivery and guest recovery.
- Maintain a positive attitude that promotes teamwork within the restaurant.
- Shift management of controllable costs: Food, beverage, labour and QC prom line.
- Ensure operational and occupational health and safety standards are in place and adhered to each and every shift.
- Measure and evaluate service standards by using various feedback tools to develop and implement plans for continuous service improvement.
- Assist the Owner with all aspects of restaurant operations.
- Other duties as required.

**Qualification Requirements**:

- Must have Restaurant Managerial experience.
- Strong communication and interpersonal skills, both written and oral.
- Strong analytical/decision-making skills.
- Leadership skills - able to direct, coach, and supervise a team
- Customer service skills - able to exceed guest expectations.
- A positive and team-oriented attitude.
- Must be able to work with mínimal supervision and have a strong initiative.
- You must be able to perform efficiently during high volume peak periods.
- Must be able to work flexible hours during, evening, weekends and holidays.
- Ability to multi-task in a fast paced environment.
- Must be able to work a flexible schedule including opening, closing, weekends and holidays.

**Job Types**: Full-time, Permanent

**Salary**: $15.00 per hour

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Guelph, ON: reliably commute or plan to relocate before starting work (required)