Security Guard/communications Operator

**Date**:Aug 18, 2025 **Location**: Waterloo, CA **Company**:Wilfrid Laurier University **Department**: Office of the VP Fin. and Admin. **Job Type**: Limited Term **Full-time/Part-time**: Full Time (>=1249 hrs/year) **Campus**: Waterloo **Reports to**:Director, Special Constable Services **Employee Group**: Special Constable **Application Deadline**:August 25, 2025 **Requisition ID**:9979 Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone. Laurier has more than 21,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Laurier's Waterloo, Kitchener, and Brantford campuses are located on the shared traditional territory of the Neutral, Anishnaabe, and Haudenosaunee peoples. This land is part of the Dish with One Spoon Treaty between the Haudenosaunee and Anishnaabe peoples and symbolizes the agreement to share, protect our resources, and not to engage in conflict. Laurier's Milton campus is located on the traditional territory of the Mississaugas of the Credit, and part of the Nanfan Treaty of 1701 between the British Crown and the Haudenosaunee Confederacy. **Position Summary** The Communications Operator & Security Guard is generally the first line of communication between the Communications Centre and Special Constables, members of the public and University constituents. The Communications Operator & Security Guard enables quick response time by obtaining accurate and complete information when answering emergency and non-emergency telephone calls from the public. The Communications Operator & Security Guard must respond efficiently and appropriately to calls by dispatching officers or redirecting administrative calls for service. It is the incumbent's duty to support officers by operating, monitoring and responding to all radio transmissions. They must also ensure that records and information are complete by correctly operating various computer systems and the Service's Records Management System. The incumbent is required to have a Security Guard license as they will be required to perform security guard duties including calls for access, exam transportation, crowd control, and officer replacement during absences. **Accountabilities**: Dispatch - Receive emergency and non-emergency calls for service, and dispatch the appropriate personnel to calls. - Gather information from callers and relay pertinent information to personnel who are responding to the call. - Contact Waterloo Regional Police Service in regard to gathering CPIC information on persons or vehicles that SCS are investigating, as well as to acquire WRPS Occurrence numbers to correspond with SCS investigations. - Monitor security cameras, as well as fire and security alarms, and dispatch appropriate service to calls. - Make calls for additional assistance that officers may require, such as EMS, Fire, WRPS, towing company, taxi, FOOT Patrol, WLU ERT, and other officers or departments as required Security Functions - Assist with security functions/events including crowd control and assisting officers with security concerns - Transportation of exams and other sensitive documentation - Respond to calls for access to rooms and buildings - Understand and utilize multiple operating systems for reporting, recording video content from security cameras, property management, and alarm systems. - Update, verify, and maintain information in a variety of databases and spreadsheets. - Attend and participate in staff meetings. - Maintain key control for on-call Physical Resources staff, contractors, and various student groups. Ensuring proper sign-out procedures. - Keep track of officers throughout the shift; keep status of officers updated in D3 Reporting system. - Remain current on Policies, Procedures, and day-to-day campus changes. - Laurier is a multi-campus University and the incumbent must make him/herself familiar with security as it pertains to each unique campus. Reports - Record all information and document activities using the Service's Records Management Reporting System. - Generate incident reports for officers when requested. - Coordinate with the Supervising Officer on duty to establish and maintain an up to date Daily Brief. Records Management - Accept found property turned into Special Constable Service, and document it using Returnity software. Attempt to contact the owners of found